Coordinator, Case Management and Coordination (Housing Support Services)

We are currently accepting INTERNAL APPLICATIONS ONLY; no external applications will be accepted at this time.

Reports to: Manager, Case Management and Coordination

Department: Case Management and Coordination

Location: Runcorn QLD

Employment Type: Full-Time (76h 00m per fortnight) Permanent  

Award: Social, Community, Home Care and Disability Services Award

Classification Level: 5 ($51.27 to $53.59 per hour)

ABOUT US

Kyabra Community Association Inc. is a community-based organisation committed to strengthening individual, family and community life. Established in 1976 as a Sunnybank Family Support, Kyabra continues to provide support and training to thousands of individuals, families and community groups on the south side of Brisbane and the Sunshine Coast. To learn more, visit our website (https://kyabra.org/careers-jobs/).

THE ROLE

At Kyabra, the Case Management and Coordination (CMC) team provides casework support to a range of community members towards achieving their personal aspirations/goals and development using a strength-based approach. Service work is based on an integrated model whereby the team works alongside community members to support them in navigating the systems and circumstances that significantly impact their lives such as child protection, housing, living with a disability (NDIS), living on a low income, healthcare (mental and physical), education and legal services.

In conjunction with the Manager, the Coordinator for housing support services will support the day-to-day operations of the team and assist in facilitating the delivery of high-quality services. This will include:

• Being responsible for a specialist service area, with an expectation that the successful candidate will provide expert guidance and support as it relates to achieving effective outcomes,


• Providing support and supervision to specified Case Workers,


• Data collection and reporting (in conjunction with other organisational services),


• Building and maintaining positive relationships with stakeholders, and


• Remaining informed about the industry while maintaining compliance accordingly.

REQUIREMENTS

• Tertiary qualification (bachelor degree or higher) in human services and/or another relevant field.


• Demonstrated knowledge of, and experience working in, case management in the community service sector, including the use of client management systems, as well as experience in the following areas: intake and assessment, child protection (foster and kinship care), disability support, housing/homelessness, and mental health.


• Demonstrated leadership skills and experience in supervising and supporting staff.


• Knowledge of the Residential Tenancy Act and/or other relevant legislation within the human/community services sector.


• Demonstrated experience in the provision of people-centred and solution-focused approaches to service delivery and development.


• Understanding of, and commitment to, the principles of social justice, as well as a demonstrated capacity to work in ways that focus on people’s strengths.


• Cultural competency, including a demonstrated understanding of, and experience with, working in ways that are inclusive of people from CALD or otherwise diverse backgrounds.


• Strong communication, interpersonal and organisational skills and the ability to work collaboratively (as a team) or autonomously.  


• A valid Blue Card (Working with Children Check) or eligibility to attain one as well as a willingness to partake in any other required police/history checks as required by the organisation.


• A valid open driver’s license (Queensland).

Desirable

• Demonstrated understanding of the issues/barriers facing people who are homeless or at risk of homelessness, including ways to resolve or improve these issues.


• Knowledge of client management systems and the ability to rapidly learn new ones such as SRS, QHIP and/or other systems/databases.

APPLICATION PROCESS

Submit your application through BambooHR, accessible via the position listing on our Careers page (https://kyabra.org/careers-jobs/).

Your application must include:

• A cover letter detailing why you want to work for Kyabra and how your experience/skills are relevant to this position.


• Current resume/CV.


• Reponses to all selection criteria questions.

Applicants who do not include ALL of the above with their application will be not considered. Only shortlisted candidates will be contacted. A full position description can be accessed here: https://kyabra.org/wp-content/uploads/2025/09/PD_Coordinator-Case-Management-and-Coordination.pdf

Note, we are currently accepting INTERNAL APPLICATIONS ONLY; no external applications will be accepted at this time.

Should you have any questions or require assistance, contact our Human Resources Coordinator on (07) 3373 9499 or [email protected]. 

Applications close 5:00 pm Monday, 6 October 2025.