Coordinator, Case Management and Coordination (NDIS) (Internal)

Please note we are accepting INTERNAL APPLICANTS ONLY.

Reports to: Manager, Case Management and Coordination (CMC)

Department/Division: CMC – NDIS

Location: Runcorn QLD

Contract Type: Permanent

Employment Status: Full-Time (76h 00m per fortnight) part-time applicants will be considered

Award: Social, Community, Home Care and Disability Services Award

Classification Level: 5 ($51.27 to $53.59 per hour)

THE ROLE

At Kyabra, the Case Management and Coordination (CMC) team provides casework support to a range of community members towards achieving their personal aspirations/goals and development using a strength-based approach. Service work is based on an integrated model whereby the team works alongside community members to support them in navigating the systems and circumstances that significantly impact their lives such as child protection, housing, living with a disability (NDIS), living on a low income, healthcare (mental and physical), education and legal services.

In conjunction with the Manager, the Coordinator for NDIS will support the day-to-day operations of the team and assist in facilitating the delivery of high-quality services. This will include:

• Being responsible for a specialist service area, with an expectation that the successful candidate will provide expert guidance and support as it relates to achieving effective outcomes,


• Providing support and supervision to specified Case Workers,


• Data collection and reporting (in conjunction with other organisational services),


• Building and maintaining positive relationships with stakeholders, and


• Remaining informed about the industry while maintaining compliance accordingly.

The Coordinator, CMC – NDIS position is an existing role within the organisation, however, Kyabra has determined that we are now able to offer this as a permanent position (as it was previously fixed-term only). For consistency in our approach to recruitment and employment, we are now accepting applications for this position from existing Kyabra employees only.

Hours of Work

Applicants with the capacity to work full-time hours (76h 00m per fortnight) are preferred, however, applicants with part-time availability will be considered. Part-time applicants must be available to work a minimum of 60h 48m per fortnight.

KEY SELECTION CRITERIA

Qualifications & Training

• Tertiary qualification (bachelor’s degree or higher) in human services and/or another relevant field.

Skills & Experience

• Demonstrated knowledge of, and experience working in, case management in the community service sector, including the use of client management systems, as well as experience in any of the following areas: needs assessments, case management, advocacy and coordinating support services for people experiencing multiple complexities.


• Demonstrated leadership skills and experience in supervising and supporting staff.


• Demonstrated understanding of issues/barriers facing community members, including ways to resolve or improve these issues and empower community members, particularly as it relates to people who live with a disability.


• Demonstrated understanding of the Disability Services Act and other relevant human services legislation, particularly as it relates to supporting people who live with a disability.


• Understanding of, and commitment to, the principles of social justice, as well as a demonstrated capacity to work in ways that focus on people’s strengths.


• Strong communication, interpersonal and organisational skills, including an ability to work autonomously or as part of a team, and adapt to various circumstances as necessary to support the organisation and/or community members.

History Checks & Clearances

The successful applicant will be required to apply for certain mandatory Personal and Criminal History Checks. This position is required to hold a satisfactory/positive result for the following:

• Blue Card (Working with Children Check),


• NDIS Worker Screening,


• LCS2 (Personal and Criminal History Check), and


• A valid open driver’s license (Queensland).

ABOUT US

Kyabra Community Association Inc. is a community-based organisation committed to building hope in individual, family and community lives using a strengths-based approach. Established in 1976 as a Sunnybank Family Support, Kyabra has continued to provide support and training to thousands of individuals, families and community groups in Southeast Queensland. To learn more, visit our website. 

Kyabra is an inclusive workplace and equal opportunity employer where human rights are respected. At Kyabra, you will be given the opportunity to join a progressive organisation and be part of a cohesive, dynamic team that pursues best practice within a socially just, strengths-based framework which supports individual and family life/wellbeing. People of diverse cultural backgrounds, abilities, genders and sexual orientations are welcomed and supported.

Why work for Kyabra?

At Kyabra, employees can access:

• Salary packaging benefits (up to $15,900 per annum) that increase your take-home pay,


• Four (4) weeks of annual leave with the ability to purchase more,


• Three (3) days of gifted leave between Christmas and the New Year period,


• An Employee Assistance Program (EAP) with flexible support options,


• Flexible working hours and work-from-home arrangements, and


• A range of practice and professional development opportunities.

Access to the above may be dependent upon employment type and/or the successful completion of a probationary period.

HOW TO APPLY

If this sounds like a role for you, click ‘Apply’ to submit your application.

All applications MUST include:

• A cover letter outlining why you are interested in this role,


• A current resume/CV, and


• Reponses to all selection criteria questions (as listed in BambooHR).

Applicants that do not follow the above instructions will not be considered. Only shortlisted candidates will be contacted.

A full position description can be accessed here: https://kyabra.org/wp-content/uploads/2026/04/PD_Coordinator-Case-Management-and-Coordination-NDIS.pdf.  

Should you have any questions or require assistance, contact our Human Resources Coordinator on (07) 3373 9499 or [email protected]. 

Please note we are accepting INTERNAL APPLICANTS ONLY.

Applications close COB (4:30 pm) Thursday 16 April 2026.