Coordinator , IT Support

{"description": " Description & Requirements

WHAT MAKES US A GREAT PLACE TO WORK
We are proud to be consistently recognized as one of the world's best places to work. We are currently the top ranked consulting firm on Glassdoor's Best Places to Work list and have earned the #1 overall spot a record seven times.

Extraordinary teams are at the heart of our business strategy, but these don't happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU'LL WORK WITH
You'll join our Technology Solutions Group (TSG), part of Bain's broader Technology function. This team plays a critical role in ensuring seamless technology experiences for our employees by delivering reliable, responsive, and high-quality IT support. You'll collaborate closely with colleagues across functions to troubleshoot issues, implement solutions, and continuously improve the end-user experience.

WHERE YOU'LL FIT WITHIN THE TEAM
As a Coordinator, IT Support, you will serve as a primary point of contact for employees experiencing IT-related issues. You'll play a critical role in maintaining system reliability, supporting end users, and ensuring that technology enables-not hinders-our teams' ability to deliver exceptional client results.

WHAT YOU'LL DO

• Serve as the primary contact for IT-related issues, providing timely and effective support to Bain employees
• Install, configure, and upgrade software and operating systems
• Troubleshoot and resolve hardware and software issues across computer systems
• Maintain accurate inventory, repair logs, and activity tracking
• Manage user accounts and permissions in accordance with company policies
• Enforce TSG guidelines and ensure adherence to best practices
• Partner with team members to test new applications and system upgrades
• Coordinate off-site repairs with external vendors as needed
• Monitor system backups and periodically test data recovery processes
• Support the onboarding and development of junior team members
• Deliver end-user training sessions to improve technical adoption and efficiency

ABOUT YOU

• Experience working in a customer service-oriented environment, ideally within a corporate setting
• Strong troubleshooting and problem-solving skills with an analytical mindset
• Ability to manage and prioritize multiple requests in a fast-paced environment
• Clear and confident communication skills, with a focus on delivering excellent customer service
• Experience with remote support tools and ticketing systems
• Ability to remain calm and effective under pressure
• Collaborative team player with a proactive and self-motivated approach

Education & Experience

• Associate's or Bachelor's degree, or equivalent combination of education, training, and experience
• 1-3+ years of relevant experience in IT support, help desk, or a related technical role

Additional Requirements

• Applicants must have full working rights in Australia (Australian citizen or permanent resident)
• Ability to occasionally work extended hours, including evenings and weekends, as needed

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