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Why join Launch Housing
Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.
Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.
Don’t just walk past homelessness. Join the solution.
Our permanent and fixed-term employee benefits include:
• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment
About the opportunity:
The Northern Outreach Team [NOT] actively engages people who are homeless or at risk of homelessness to assist them to gain and maintain sustainable housing and other supports. The program works in partnership with other services to keep people safe, build rapport, and engage them with the broader service system and their community. This support may be provided in a range of environments including emergency accommodation, transitional housing or via assertive outreach to clients experiencing housing crisis.
The Coordinator – Northern Outreach oversees a team of case managers and is responsible for ensuring that the support provided to clients is consistent, effective and maximises the client’s capacity to gain and maintain suitable housing, health, wellbeing and connections to community. The Northern Outreach Coordinator may also manage programs and projects within the Outreach Housing Supports service area as required.
The Northern Outreach Coordinator also ensures that the requirements of relevant transitional support and other funding agreements are met and other activities associated with the needs of the organisation are completed.
Coordinators ensure that their teams are well informed about Launch happenings, especially where it relates directly to their team’s work. Their messaging is consistent with Launch Housing’s values and supports initiatives developed by all areas of the business.
Coordinators support their staff by role modelling the Launch Housing Values, being approachable, and ensuring that every team member has a development plan and attends all relevant training for their role. They support staff performance through regular supervision and feedback, and use mistakes as opportunities to learn and grow where appropriate. They set clear and fair performance expectations for their team, including setting appropriate boundaries around client work to keep their staff safe. They know what resources are available to them and how to make the best use of them.
When leading their teams through change they communicate the vision for the change with their teams in a positive manner, listening to staff concerns and addressing them where possible. They encourage their staff to be innovative and support practice improvements through a continuous quality improvement lens.
Permanent full-time position (76 hours per fortnight) based at Collingwood.
As part of our commitment to increasing Aboriginal and Torres Strait Islander employment, Aboriginal and/or Torres Strait Islander candidates will be given priority consideration. All other candidates are welcome to apply. This approach is a special measure under section 12 of the Equal Opportunity Act 2010 (Vic), designed to promote substantive equality.
What you'll be doing:
- Engagement scores for the service area are equal to, or better than, Launch average.
- Providing leadership in line with the Launch Housing Leadership Capability Framework to ensure the provision of consistent and high-quality services and outcomes for clients.
- Turnover for the service area is below or in line with industry averages.
- Professional development plans and supervision processes are in place and delivered consistently for all staff within the service area.
- Leading a strong safety focus for all teams within the service area (including physical and psychological safety).
What we're looking for (key selection criteria):
- A tertiary qualification in human services, social work or other relevant discipline.
- Demonstrated understanding of housing and homelessness policy, context and systems.
- Demonstrated ability to work collaboratively with others towards effective client solutions.
- Experience supporting staff who work with people with complex needs.
- Proven ability to provide supervision that is supportive and promotes professional development and accountability.
- Leadership qualities including a high degree of initiative and analytical skills.
- Well-developed organisational and time management skills.
- Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
- Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.
$57.39 - $59.94 an hour
+ Superannuation
+ NFP Salary Packaging (tax savings!)
+ Additional wellbeing leave available
+ Cultural/ Ceremonial Leave Available
Applications close 27 January 2026.
For more information, please contact [email protected].
How to apply
To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.
For a copy of the position description please contact us at [email protected].
Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!
Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.
If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].
Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.
Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.
Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.
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