COPACC Front of House COS56 - Opportunity to Make a Difference

Are you looking for a career-lifestyle opportunity?

Looking for a dynamic and diverse work environment within a supportive organisation?

The Colac Otway Shire Council are seeking an exceptional individual to join our Economy and Business Enterprise Department as COPACC Front of House.

Located within two hours south-west of Melbourne, Colac Otway is renowned for its magnificent southern coastline, the Otway rainforests and the northern lakes and offers an attractive lifestyle with diverse employment opportunities. Backed by a thriving economy in primary industries, tourism, commercial and community services this is an exceptional career opportunity.

As COPACC Front of House you will ensure that Council:

• Provide exemplary customer service.
• Ensure events are prepared and operate smoothly resulting in a successful function/event.
• Provides a customer service experience consistent with Council’s values and best practice standards.
• Is responsive to customer needs from face to face, telephone and digital services.

 Key responsibilities include:

• Delivery of excellent customer service at all times.
• Ensure all appropriate equipment is operational before patrons arrive, e.g. lighting and heating, set-up and equipment for room hire.
• Pack down and clean equipment and rooms after each event and ensure the security of COPACC at all times whilst on duty, especially the foyer/gallery/backstage areas.
• Ushering audiences into performance spaces.
• Assist with administrative and other duties required by the Manager and Operations Coordinator when time is available.
• Provide report at the end of every function of any damage to COPACC assets to COPACC Operations Coordinator.

 About You:

To support your success in this role you will:

• A high understanding of, and commitment to, quality customer service.
• Demonstrated ability to use initiative, think quickly and solve problems.
• Exemplary communication and interpersonal skills.
• Knowledge of OH&S requirements as they relate to a performing arts and events centres.
• Knowledge of event and entertainment industry is preferred.
• Current Working with Children Check
• Current Responsible Service of Alcohol or willingness to obtain.
• Food Handling Certificate or willingness to obtain.
• First Aid Certificate or willingness to obtain.

Salary information: $38.30 - $40.60 per hour plus superannuation.

For further information and how to apply:

1. Apply via the Colac Otway Shire Council Website
2. Download and review the Position Description including the Key Selection Criteria.
3. Information to be included with your application:
1. Letter of application
4. Current resume
5. Key Selection Criteria Responses
6. Submit your application

Anne Howard

Chief Executive Officer

 Colac Otway Shire Council is a child safe organisation and is committed to creating a diverse environment and is proud to be an equal opportunity employer.