Corporate Communications Expert

Help shape IBAL's reputation across Retail, Business and Wholesale Banking

We're looking for an experienced communications leader to steward IBAL's corporate reputation and deliver smart, outcome-driven external communications.

In this role, you'll lead thought leadership and executive profiling, deliver high-quality corporate and product announcements, and play a critical role in issues and crisis communications. You'll build strong relationships with media, industry and government-adjacent stakeholders, champion social impact partnerships, and keep leaders informed about the external conversations that matter.

What you'll do

• Build IBAL's thought leadership agenda across Retail, Business and Wholesale Banking, defining priority themes, proof points and spokespeople.
• Elevate executive profiles, developing speeches, op-eds and media opportunities, and coaching leaders for media and stakeholder forums.
• Lead external announcements and media engagement, delivering clear, compliant messaging and maintaining strong relationships with priority journalists and industry bodies.
• Administer and activate the Issues & Crisis Communications (ICCG) plan, providing real-time counsel during incidents and embedding post-incident learnings.
• Manage stakeholder and industry engagement, preparing briefing materials and ensuring IBAL positions are coherent, evidence-based and well understood.
• Champion social impact communications, amplifying priority partnerships while applying sustainability and anti-greenwashing guardrails.

What we're looking for

• Strong corporate and external communications experience in a regulated environment (financial services preferred).
• Proven delivery of thought leadership and executive profiling, including speechwriting and op-ed development.
• Hands-on issues and crisis communications capability, including plan administration, activation and war-room ways of working.
• Excellent media and spokesperson coaching skills, with sound judgement and calm decision-making under pressure.
• Exceptional writing and editing ability, able to translate complex topics into clear, audience-first stories.
• Stakeholder-savvy operator who partners effectively with senior leaders, legal, compliance, risk and external agencies.

What's in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support. Joining ING means stepping into an environment where your individuality isn't just welcomed - it's celebrated. We've built a culture that's fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you're taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it's a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you're interested but don't meet all the criteria, we encourage you to apply. We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We're your allies in helping you do your thing during the recruitment process, so let us know if you require any support or adjustments when you apply. Let us know if you'd like to chat with an LGBTQ+ Confidential contact.

Sound like your kind of vibe? We can't wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia's most recommended bank according to RFI Global's Consumer Atlas Survey, January-June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact Skye Griffiths on [email protected]

Applications close 12 February

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

#LI-DNI