Number of Applicants
:000+
What you will be doing
This role includes a wide range of tasks and responsibilities from day-to-day operations to customer satisfaction through and via high level of communication, coordination with vendors, suppliers, landlord, high attention to details.
Objectives
• To Ensure OHS requirements are met
• To ensure the smooth running of the operations processes
• To ensure the smooth and permanent communication with Customers and internal stake holders suck as account managers, HR, FInance
• To ensure regular KPI reporting both internally and externally, and performance is in line with Service Level Agreement (SLA)
• To ensure the efficient use of resources to achieve financial objectives
Staff Management
• Ensuring an adequate level of training and assessing skills/knowledge before assigning tasks to team members (OHS, SOP, Work instruction, Company Policies, etc)
• Ensuring staff is given equipment and resource to perform their duties in a safelyand productive manner
• Addressing performance issues promptly and professionally
• Ensuring employees are working as per their contract and legislation
• Ensuring a positive and collaborative attitude among the staff and keeping the spirit high by organizing regular events and animations
Warehouse Management
• Ensuring ongoing adjustment of resource to workload
• Organizing daily plan/roster based on workload expectations and customer demands
• Ensure all resources are utilized efficiently
• Reporting KPIs daily/weekly/monthly
Profitability
• Monitoring performance and profitability along the day through productivity tracking
• Continuously monitoring the performance and activities of the warehouse through the use of KPIs, with a primary focus on cost controls.
• Assessing individual performance for continuous improvement purpose
Leadership
• Driving the team by exemplarity
Inventory
• In accordance with WH Manager and customer, organizing cycle counts and stock takes periodically, analysing discrepancies and identifying corrective action plans with WH Manager
Security
• Enforcing all rules related to security (access control, site access for deliveries-pick up, etc)
Customer and Client satisfaction
• Ensuring that all products are shipped and delivered as per customer or client requirements and on time
• Ensuring all interaction and communication with customers or clients is professionally driven
• Ensuring any issue is reported to client in a timely manner (<1h)
Customer and client complaints
• Ensure that all customer or client complaints are handled promptly and professionally, as per SLA
• Ensure management is aware of all complaints
Customer and client interaction
• Working with client on site (implants might be present on site)
• Participating to daily/weekly/monthly meetings
The successful candidate
Essential
• Minimum 3 years of experience as an Operations Manager in Logistics, ideally in a 3PL environment
• Experience of WMS and working in a paperless warehouse
• Demonstrated communications skills in particular handling close customer relationship
• Ability to meet deadlines and KPI’s in a demanding environment
• Experienced in managing budget construction, budget management
• Pro-activity, continuous improvement mindset
Desirable
• Advanced Excel skills, data analysis
• Inventory control experience
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