Courier Dispatch Operator - with Great Benefits

About us

Australian Clinical Labs (Clinical Labs) is committed to be the pathology provider of choice. Our business is growing rapidly and now has over 5000 employees and a truly national reach.  We have approximately 100 NATA accredited laboratories that perform close to 6 million episodes each year for doctors, specialists, patients, hospitals and corporate clients. Clinical Labs services almost 100 private and public hospitals and is the largest provider of pathology services to public hospitals in Australia.

Who we are

We pride ourselves on our patient focus and medical excellence, empowering our people to help us to improve and save patient’s lives. Our culture is agile and willing to change, and we always act with the highest respect and integrity. Clinical Lab’s employees are passionate about what they do, the work environment in which they operate and the safety and wellbeing of all who interact with us. 

We are seeking an experienced, self-motivated individual for a full time Dispatch Room Operator position, located at our Clayton Office.

About the Role

Couriers Dispatch Operators are responsible for monitoring and directing a large number of courier vehicles across metro and regional areas nationally, so high-level time management skills are essential. The successful applicant represents Clinical Laboratories to a large number of our clients and so excellent communication, professionalism and customer service skills are essential.

The successful applicants will be required to work on a rotating Monday to Sunday roster across morning, afternoon, evening, and some overnight shifts.

• Operating the TMS (Transport Management System) to ensure all jobs are allocated.
• Monitoring the TMS (Transport Management System) to ensure jobs are completed within required time windows and adjusting stops as required.
• Allocation and monitor Adhoc jobs via Phone, Portal and TMS (Transport Management System).
• Escalating customer enquiries to the appropriate department/person as required.
• Resolve clients’ complaints (where applicable) in a professional manner / Issues Log
• Assist with the efficient running of the Courier Dispatch Office.
• Onboarding new clients into the TMS system / Jira tickets

To be considered for the role you will need to possess the following:

• Logistics/TMS (Transport Management System) experience.
• Excellent telephone manner and a high level of customer service skills.
• High attention to detail and experience working in a fast-paced environment.
• An enthusiastic and flexible approach to work.
• Availability to work any shift Monday to Sunday.
• Compliance with all Company policies, including zero tolerance and a non-smoking workplace.

Benefits include:

• Ongoing professional development opportunities

Australian Clinical Labs is an equal opportunities employer, we encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs.

As a healthcare provider, Clinical Labs requires all new employees to be fully vaccinated (3 doses) against COV-19. If successful, we will ask for proof of immunisation accordingly for our records.

You will also be required to undergo probity checks as part of the recruitment process including police check and licence check.  Please note, only shortlisted applicants will be contacted.