Credit Control and Retention Manager - Retail Electricity

About Us

CleanPeak Energy is an Australian-owned developer & operator of energy transition infrastructure. We are a specialist renewable energy company empowering large industrial & commercial businesses to reduce their carbon emissions & transition to net-zero. By integrating state-of-the-art solar, battery and thermal energy assets, we deliver clean energy solutions that are affordable, reliable and sustainable.

The Role

As we continue to scale, we are seeking a strategic and results-oriented Credit Control Manager to join our North Sydney team. This is a unique opportunity for a detail-oriented and driven professional to oversee all facets of credit management for our retail energy clients. The ideal candidate will bring an in-depth understanding of energy regulations and collection processes, along with proven expertise in customer engagement and account retention.  

Key responsibilities include:  

• Manage and operate the end-to-end collections process, leveraging a multi-channel strategy to maximise effectiveness 
• Serve as an expert in Customer Engagement and Retention programs within the energy retail sector, with a focus on driving customer satisfaction and loyalty
• Support the development of business plans that promote scalable commercial growth through efficient cash collection and optimised Retail Operations practices
• Ensure collection targets are met and collection service level agreements (SLAs) consistently achieves quality standards.
• Manage relationships with third-party vendors, including collection agencies and recovery firms. 
• Enforce strict compliance with collection regulations, aligning with ACCC, NERR, and ESC guidelines, including processes for reminders and disconnections.
• Handle escalated customer service issues, ensuring effective resolution while working closely with the Complaints team to address root causes and implement corrective measures.
• Identify opportunities for process optimization and the implementation of best practices across the collections function.
• Drive a culture of continuous improvement, ensuring the team adopts new technologies, methods, and systems to enhance efficiency and customer outcomes.
• Ensure compliance with customer protection regulations, specifically adhering to AER and state energy ombudsman guidelines to safeguard customer rights and fulfill obligations.

Your Background

You will bring the following:

• Bachelors' degree in business administration, finance, or a related field 
• 5+ years of experience at an operational level in the utilities supply industry, preferable in retailing 
• Proven experience in retail energy billing, collection, sales, customer service or a similar role within the energy sector, and experience in sales, customer service or account management 
• Analytical mindset with proficiency in data analysis and reporting tools
• Strong attention to detail and a proactive, solution-oriented mindset.
• Excellent communication and interpersonal skills.
• Excellent reporting-writing and communication skills
• Ability to work independently and manage competing priorities in a fast-paced SME environment.

Required

• Must have full Australian work rights.

Why CleanPeak Energy?

We are growing fast. Since starting in 2017, we've built over $500 million worth of assets and are developing more each month.  

In addition to being part of the renewable future, we offer a competitive compensation package, flexibility, opportunities for professional growth and development, an Employee Assistance Program, a company-funded Income Protection scheme and new offices in North Sydney.

To be part of our future, please apply using the link below. Please note that due to the high volume of applicants, only shortlisted candidates will be contacted - no agencies please.