Credit Officer

APRA AMCOS is a member-owned music rights management organisation, positioned at the intersection of music, data and technology. We have more than 124,000 members who are songwriters, composers and music publishers. We license organisations to play, perform, copy or record our members’ music, and we distribute the royalties to our members. 

The Credit Officer is responsible for the internal debt processes for most APRA and AMCOS client accounts. Responsibilities include conducting debt collection via phone and email, overseeing reminder communications.

The role is based in our Ultimo office, which is on Gadigal land.   

As a Credit Officer, your responsibilities will include:  

• Conducting telephone and email debt collection (minimum 50 contacts daily)


• Managing inbound client calls, shared inbox, and maintaining accurate client records


• Performing client account reconciliations and overseeing payment plans or extended credit


• Providing general administrative and operational support to the Credit Team
  
  

To thrive in this role, you'll need:  

• Experience in debtor skills


• Experience working in a high-volume environment


• Strong stakeholder engagement


• Intermediate Excel skills


• A proactive and self-motivated mindset
  
  

What You'll Love:  

• Our friendly and collaborative work environment. Our team thrives on our values of collaboration, respect, skill, imagination, and accountability.  


• Hybrid work options, combining the convenience of remote work with in-office collaboration. 


• Generous employee benefits such as: learning and development programs; 18 weeks paid parental leave (including for adoption, foster or kinship care); discounted private health benefits; novated lease vehicles arrangements; access to financial services; employee assistance programs and more.  

Application Process:  

Ready to be a valued addition to our team? Take the plunge and apply now – we're looking forward to hearing from you! Apply by submitting your resume and a cover letter outlining your relevant experience and why you're the right fit for this role. We're excited to learn more about you!  

We are committed to being a culturally safe and responsive workplace where staff from all backgrounds feel welcome, respected, and supported. Applications will be considered on an ongoing basis until the position is filled. While this role requires specific skills and experience, we encourage people of all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, and people with disability who are interested in this position to put an application in, even if they’re not sure if they meet every single bit of the selection criteria.  

We are keen to make our candidates comfortable so they can show us their best. Please feel free to reach out to our People & Culture team ([email protected]) to discuss support or adjustments in our recruitment process that may be required.  

Applications without a cover letter will not be considered.

Contact Information:  

For any questions, feel free to reach out to Carla O'Neale, Senior Manager, People and Culture [email protected]. We look forward to hearing from you!