Crew Lead InLife

Crew Lead - In-Life

• Shape the evolution of Unloan's home loan - a life-changing financial product for thousands of Australians.
• Influence strategy at an executive level while still being close to real delivery
• Work with purpose in a product-led, outcome-driven culture

See yourself in our team:

At Unloan, we're reimagining what home loans should be: simple, fast, and customer-first.

We're looking for a Crew Lead - In-Life to own everything that happens after a customer gets their loan . This is a senior leadership role with real impact: shaping how customers experience their home loan every single day.

Most leadership roles focus on getting customers in. This one shapes everything that happens after .

Do work that matters:

As Crew Lead - In-Life , you own the experience customers live with every day - from rate changes and servicing, to retention, and the moments that define trust. You'll sit at the intersection of customer empathy, complex regulation, and modern digital platforms , leading teams that balance real human outcomes with serious technical and risk accountability.

What you'll do

As Crew Lead - In-Life, you'll lead a large, cross-functional team responsible for the full in-life experience, including:

• Unloan's mobile and web app.
• Customer service and retention
• Core banking, payments, and platform integrations
• Ensuring we meet our regulatory and compliance obligations

You'll set the strategy, prioritise the work, and lead talented product, technology, design, and operations leaders to deliver experiences that are simple, compliant, and genuinely helpful for customers.

What you'll be accountable for

• Owning the end-to-end in-life customer experience
• Setting and delivering the In-Life product strategy and roadmap
• Leading multiple squads across discovery and delivery
• Partnering closely with risk, legal, and compliance teams
• Ensuring platforms are stable, secure, and scalable
• Building and leading a high-performing, inclusive leadership team

We are interested in hearing from people who have:

• Proven experience leading large, cross-functional teams
• Strong product and delivery leadership capability
• Comfort operating in complex, regulated environments
• Ability to balance customer outcomes with commercial and risk considerations
• Excellent stakeholder management and influencing skills
• Experience in banking, financial services, or regulated digital platforms is highly regarded, but not essential.

We operate in a hybrid working environment, meaning a blend between being in the office and working remote.

If you're motivated by complex problems, real accountability, and building something customers rely on for years, not just weeks - we would love to hear from you!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 17/02/2026