Crew Manager / Structural Fire Controller (2IC) - Fire & Rescue Services

Note: This role will be based in Dubai.

We are advertising this position on behalf of our SERCO Middle East Division. For consideration, please contact [email protected] for more information.

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You'll also have access to benefits designed to support your wellbeing and growth, including:

• Tax-free remuneration package with allowances


• Overtime for hours worked beyond 48 hours per week


• Acting up allowances where applicable


• 30 days annual leave plus public holidays


• Annual return economy airfare to point of hire


• Comprehensive medical, dental and life insurance


• Relocation support for eligible overseas hires


• Career development in a globally recognised organisation

Make an impact at Serco

Serco delivers Fire and Rescue Services in Dubai, supporting Australian Defence Force (ADF) operations. We are seeking experienced aviation firefighting professionals with proven leadership capability to join our Fire and Rescue Services team as a Crew Manager / Structural Fire Controller. This is an opportunity to lead a frontline firefighting crew in a demanding operational environment, delivering 24/7 aviation rescue and firefighting (ARFF) and structural rescue and firefighting (SRFF) services.

Reporting to the Watch Manager / Station Officer (IC), you will lead and manage your assigned crew during emergency response operations, ensuring personnel, vehicles and equipment are deployed effectively and safely.

As a Crew Manager / Structural Fire Controller (2IC) in the Fire and Rescue Services team, you'll make a positive impact by:

• Leading firefighting and rescue crews during aviation and structural emergencies.


• Undertaking Sector Commander / Bronze Commander responsibilities at incidents.


• Coordinating vehicle positioning, crew deployment, equipment and emergency communications.


• Liaising with the control tower, fire control room and other emergency services.


• Supervising vehicle, equipment and operational readiness checks.


• Supporting firefighting training and the development of personnel.


• Maintaining operational standards, safety and crew performance.

Serco is a place for you

You could be a great fit if you have:

• Be an Australian or New Zealand citizen and hold a valid passport.


• Have demonstrated aviation firefighting experience.


• Have proven leadership and supervisory experience in a fire and rescue environment.


• Meet the relevant qualification pathway outlined below.


• Hold the appropriate heavy vehicle driving licence for their country of origin.


• Be medically fit for the role and able to meet applicable UAE licensing and security clearance requirements.

Qualification pathway - Australia

Applicants must hold the following qualifications or recognised equivalents:

• PUA20622 Certificate II in Public Safety (Firefighting and Emergency Operations).


• PUA30622 Certificate III in Public Safety (Firefighting and Emergency Operations).


• PUA40319 Certificate IV in Public Safety (Firefighting Supervision).

Mandatory units of competency:

• PUAFIR305 – Respond to Aviation Incident (General).


• PUAFIR205 – Respond to Aviation Incident (Specialist).


• PUAFIR309 – Operate Pumps.


• PUAFIR306 – Identify, Detect and Monitor Hazardous Materials at an Incident.


• PUAFIR324 – Render Hazardous Materials Incidents Safe.


• PUAFIR308 – Employ Personal Protection at a Hazardous Materials Incident.


• HLTAID015 – Provide Advanced Resuscitation and Oxygen Therapy.


• HLTAID011 – Provide First Aid


• Current Heavy Rigid (HR) driving licence from any Australian state or territory.

Experience and additional desirable capabilities

• TAE40122 Certificate IV in Training and Assessment, or equivalent.

• Substantial fire and rescue experience, including aviation firefighting.


• Supervisory experience in an ICAO Category 5 or higher aerodrome environment.


• Incident command and crew leadership capability.


• Military firefighting experience.


• Fire instructor, fire officer or additional recognised supervisory qualifications.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans and people with disability.

By joining Serco you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

How to Apply

Click Apply to submit your application today.

Please upload your CV as a single document. If you wish to include a cover letter, merge it with your CV before uploading.

Impact a better future at Serco.