CRM & Digital Executive

TVSN is Australia’s leading home shopping channel — broadcasting 13 hours of live TV every day, 7 days a week and powering a thriving digital retail business across Australia & New Zealand.

From fashion and beauty to homewares, tech and garden must‑haves, we bring customers a seamless shopping experience across every platform. And now we want you to be part of the magic of TVSN.

We’re growing fast, and we’re looking for a CRM & Digital Executive who’s fresh, energetic and ready to thrive in a fast-paced v‑commerce environment.

THE ROLE

The CRM & Digital Executive is responsible for the management and implementation of TVSN's CRM strategy along with:

• Collaborating with the team to provide input and insight into the CRM strategy to enhance initiatives and audience engagement.


• Planning for, implementing and delivering campaigns to engage, grow and retain TVSN’s customer base.


• Monitor data integrity and analytics of campaign processes.


• Ability to work with key stakeholders to develop creative briefs and gain approvals. 


• Implementing email / SMS / Push marketing and lead nurturing campaigns.


• Designing, building & executing lifecycle marketing programs / campaigns.


• Maintain a consistent focus on the quality of the customer experience through CRM and automated journeys.


• Measuring and reporting on the performance of all campaigns and assessing against objectives, KPIs and ROI.


• Collaborate as part of small, close-knit, high performing team.


• Experience with marketing automation platforms essential, experience with Braze preferred.

WHAT WE ARE LOOKING FOR:

• Have at least three years of experience in implementing own channel CRM marketing campaigns.


• Proven experience developing complex end-to-end customer journeys that drive engagement and profitability. 


• Data curious and strong data management & segmentation skills


• Ability to multitask in a fast-paced, dynamic environment.


• Strong analytical and problem-solving skills and attention to detail.


• Proven ability to work with stakeholders from all levels.


• Demonstrate fluent oral and written communication skills.


• Be a proven self-starter, self-planner and self-learner.


• Show curiosity about and be interested in learning new technologies and platforms.

BENEFITS FOR JOIN US:

• Fantastic product discounts across the TVSN Group


• On-site café


• Free on-site parking


• Annual flu vaccination program


• Supportive leadership, ongoing coaching & room to grow


• A buzzing, collaborative culture where people genuinely love what they do

Ready to join a fun, passionate team and be part of the action!

To apply, you must have the legal right to work and live in Australia.