CRM Developer & Administrator (12 month contract)

Are you a skilled CRM Developer & Administrator looking to make a meaningful impact in a dynamic organisation?

We’re seeking a talented professional to join our team on a 12-month contract, based in Prestons, Sydney. This is a fantastic opportunity to work with cutting-edge technologies including Microsoft Dynamics Customer Engagement (CE) and Genesys Cloud Contact Centre.

Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark.

About the Role

As our CRM Developer & Administrator, you’ll play a key role in designing, developing, and implementing tailored solutions that support our business objectives. You’ll collaborate with stakeholders across the organisation to translate business requirements into technical specifications, and ensure our CRM and contact centre platforms are optimised for performance and usability.

Key Responsibilities

• Develop custom solutions and integrations within Dynamics CE and Genesys Cloud platforms.
• Customise and configure Dynamics CE entities, forms, workflows, and plugins.
• Maintain comprehensive technical documentation for all solutions and configurations.
• Collaborate with business users, analysts, and project managers to gather requirements and provide technical expertise.
• Deliver training and knowledge transfer to end-users and team members.
• Provide ongoing support, troubleshooting, and maintenance for CRM and contact centre solutions.
• Optimise system performance to ensure efficient operation.

What We’re Looking For

As our successful candidate you will have:

• Strong knowledge of Microsoft Dynamics CE and Genesys Cloud, including customisation and development.
• Proficiency in C#, JavaScript, and .NET.
• Excellent analytical and problem-solving abilities.
• Clear and effective communication skills.
• High attention to detail and commitment to quality.
• Ability to manage multiple tasks and deliver solutions on time.

• 3–5 years’ experience with Microsoft Dynamics CE, including hands-on development and customisation.

• Proven experience integrating Dynamics CE with other systems via APIs and web services.
• Familiarity with Power Platform, Azure services, and other Microsoft technologies is highly desirable.
• Experience with Genesys Cloud, including Dynamics connectors and customisation, is a strong advantage.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Relevant Microsoft certifications such as:
• Microsoft Certified: Dynamics 365 Customer Engagement Core
• Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
• Microsoft Certified: Dynamics 365 Developer Associate

About us

At GWA, we're not just a company—we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year.

When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways.

We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.

We offer a collaborative and supportive work environment where your expertise will be valued and your contributions recognised. You’ll be part of a forward-thinking team committed to innovation and excellence. 

Apply now and help us shape the future of customer engagement.

What can you expect from us?

Join us on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth. Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world.  We value passion, potential, and a willingness to learn.

Aside from a supportive and collaborative culture where you’ll be set up for success and know that you’re making a real difference from day one. 

 Some of the benefits we’ll offer you include: 

• Hybrid working options
• Free onsite parking at Prestons
• Competitive remuneration
• An immersive onboarding program to set you up for success
• Opportunities to learn and grow through our Learning & Development programs
• ‘Great Rewards’ program - exclusive access to discounts and cashback rewards at your favourite stores
• ‘Bathrooms & More’ program - great discounts on a wide range of our products
• Volunteer and Community Service Leave
• Health & Wellbeing Services with 24/7 in app access to medical advice, safety support and mental healthcare for you and your immediate family members.
• Annual flu vaccinations
• Medibank Health Insurance - discounts on corporate cover 

Ready to apply?

Great! Just click the apply button to build your career with us!

Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role.

Please note that we are not accepting applications from agencies for this role.