CRM Solution Architect

Summary

Leading organizations’ – corporations, non-profits, government departments, look to Avanade to help them make the most of their investment in Microsoft and to push the boundaries of digital innovation. The result? Interesting work that is well supported, always evolving and sure to keep you engaged and interested. Together we go beyond. 

As a Microsoft D365 CE and Power Platform Solution Architect at Avanade, you will lead delivery engagements, providing expert services to solution and deliver large complex deals that span multiple technologies and offerings, including AI. You will lead the delivery team and provide Architecture guidance and direction leveraging your deep knowledge of Dynamics 365 CE, Power Platform and AI solutions. You are also seen as a technology leader within the Dynamics 365 and Power Platform community and you routinely share your knowledge on bleeding edge topics in community and internal events. 

Key Responsibilities

• Contribute across all phases of Avanade projects using both traditional waterfall and Agile delivery methodologies

• Lead and assist with pre-sales engagements, meeting tight timelines 

• Leverage technical expertise to Architect, Design and Implement D365 CE, Power Platform and AI solutions. You will also be required to be hands-on with Dynamics 365 CE and Power Platform 

• Liaise effectively between clients, IT staff, and business partners to ensure high quality and timely delivery 

• Assess client requirements and scope and recommend appropriate solutions 

• Design Conceptual and Technical architectures 

• Ensure project quality meets high technical standards 

• Partner with cross-functional technology and design teams to ensure consistent, positive client interaction and solution delivery 

• Support the team in defining technical, non-functional and operational requirements  

• Oversee the timely and effective resolution of client issues  

• Work under general guidance and direction, but fully independent in own work with latitude for autonomous decision-making related to work process 

• Travel as needed. You may be required to travel based on presales and project demands 

Skills & Experiences 

• You are familiar with the core Microsoft Dynamics 365 CE, Power Platform and Microsoft AI offerings and an understanding of the wider Microsoft ecosystem including Azure, Data, Security and Modern Workplace 

• You have consulting experience working with external clients 

• You have pre-sales experience especially with right-fit solutioning based on high level or ambiguous requirements and a good understanding of pricing strategies 

• You are experienced with product demonstrations and presentations 

• You have client management skills and the ability to work with clients to develop and manage an action plan 

• You have implementation experience across multiple industries e.g. Health and Public Sector, Resources, Utilities, Retail, Logistics, Communications and Media, Insurance, Professional Services and Finance 

• You have experience working with global/offshore teams on CRM technology implementation and maintenance projects desirable 

• You possess excellent interpersonal and communication skills 

Technical Characteristics desired for this role 

• Architecting large complex solutions using the Microsoft Stack 

• Experience in Dynamics 365 CE, Power Platform (Power Pages, Copilot Studio, Canvas and Model Driven Apps, Power Automate) and Dataverse 

• Understanding of common industry standard business practices supported by Dynamics 365 CE 

• Experience in Configuration and Customisation of Dynamics 365 CE (PowerFx, Plugins, JavaScript, Logic Apps, Azure Functions), and Web API 

• DevOps with Dynamics 365 CE for requirements management and ALM (CI/CD) 

• Experience in a Software as a Service (SaaS) environment 

• Experience working in both Agile and Waterfall delivery models 

Desirable Certifications 

• PL-600: Microsoft Power Platform Solution Architect 

• AI-900: Microsoft Azure AI Fundamentals 

• AZ-900: Microsoft Azure Fundamentals