Cruise Supervisor | Darwin Harbour Cruises

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

About Us

Darwin Harbour Cruises operates the three-tier catamaran Charles Darwin, boasting a Sun Deck that’s perfect for watching the spectacular setting sun or enjoying the fresh sea breeze. We pride ourselves in showing our guests what true Territory hospitality is all about!

About The Role

The Cruise Supervisor supports the Cruise Director with day-to-day operations. They are responsible for ensuring guest welfare, comfort, and safety throughout the journey, while also overseeing team duties and providing leadership for team development. Additionally, they manage food and bar service, ensuring high standards of presentation and safe food practices, as well as maintaining stock and minimising wastage.

This is a casual position, commencing May 2026.

There are currenlty approximately 30+ hours avaliable for the right person. We require the Cruise Supervisor to work across afternoons, evenings & weekends. We currently operate 4 days per week, with the number of cruises steadily increasing by one day each month, from March through June, ramping up to 7 days per week. From October through to the end of our season in December, cruises ramp down 1 day per month.

Working in close collaboration with the kitchen & marine teams, responsibilities include: 

• Supervision of staff ensuring they are following policies and procedures (uniform, presentation etc.) and achieving all of their employee entitlements (getting the relevant breaks etc.)
• The delivery of leadership & guidance to all crew to enable their professional motivation & growth
• Responsible for the food and beverage service of guests throughout the voyage
• Greeting and interacting with guests during the voyage and when boarding & departing
• Ensuring all safe food practices are followed (complying with all WHS standards) & adhering to NT RSA requirements

The ideal candidate will be passionate and proud of the food and service they deliver and be willing to go above and beyond for our guests, crucial in achieving our goal of sharing special places and shaping lasting memories. You will be a team player with strong communication skills, a positive "can-do" attitude, and the flexibility to work varied hours including nights, weekends, and public holidays.

Qualifications

• NT Responsible Service of Alcohol Refresher (essential)
• Food Safety Handling certificate (essential, or willing to obtain upon commencement)
• Provide First Aid / CPR (preferred)
• General Purpose Hand (advantageous)

About You

• Previous experience in a similar hospitality/customer service role
• Previous sales experience will be deemed favourable
• Reliable, self-motivated and proactive, with great energy and the ability to multi-task
• Excellent communication and interpersonal skills
• Strong personal presentation skills
• A cross-cultural awareness and sensitivity to the welfare of others
• Able to carry out some lifting of supplies and materials daily and be able to move freely through a marine environment
• Must not be affected by sea sickness
• Have the necessary working entitlements to work in Australia, with a minimum 6-month commitment

A pre-employment medical and National Police Check may be required as part of this recruitment process.

Are you ready to join us? Your journey begins here!

To apply, please submit your resume, along with a Cover Letter telling us a little bit about you. Applications will be progressed as they're received.

As a Journey Beyond employee, you'll enjoy:

•  General discounts on Journey Beyond travel and experiences
• A career with opportunities for progression, transfers, and secondments
• Competitive hourly rates
• A supportive and friendly work environment.
• Employee Referral Policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise