CSA Officer

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training. 

• 2x Ongoing Full-Time Positions


• Location: Albury or Queanbeyan


•  Clerk Grade 1/2 with salary ranging from $78,000 to $84,799 base plus superannuation and leave loading.


• This position requires you to work in the office 5 days a week, between 8:30am and 4:30pm


• Join our dynamic team where your skills will shine and your contribution will make a real impact.

About the role

Join our team as a Customer Service Administration Officer, where you will play a vital role in supporting the Public Schools Division operations. In this front-facing position, you’ll handle a variety of clerical and administrative tasks, including reception and front-line call management and fleet duties, all while contributing to a positive customer service experience.

For further information please click here to view the role description

About you 

We are looking for a motivated individual who possesses:

• Strong attention to detail


• The ability to foster and maintain positive relationships with internal and external stakeholders


• Excellent communication and interpersonal skills


• A collaborative spirit to thrive in a small, dynamic team environment

If you’re ready to kickstart your career in administration and customer service, we want to hear from you!

Key knowledge and experience

• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Hold a valid clearance to work with children (Working with Children Check for paid employment).


• Hold a valid provisional or full Australian Driver’s licence


• Demonstrated understanding of and commitment to the value of public education. 

Benefits

• 35 hour working week


• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading


• Flex Leave entitlements, generous holidays & leave conditions


• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a 2-page resume, a 1-page cover letter and no more than 2 pages outlining how you meet the requirements and capabilities of this role (maximum 5 pages total)

Please refer to the Applicant’s Guide to Applying to assist you with your application.

You will also need to provide answers to the 2 pre-screening questions below as part of the application:

 
Targeted Question 1 (maximum 300 words)
Tell us about a time when you misunderstood instructions. What action did you take?

Targeted Question 2 (maximum 300 words)
It is 4:00pm and the office and phone lines close at 4:30pm and you have just answered a phone call from a parent who sounds upset and is demanding to speak to an officer regarding an incident at their child’s school. The appropriate officer to assist the parent is not available. Talk us through the process you would use to try and come to some sort of resolution before the end of the day.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the  website for more information.

Closing date: Wednesday, 12th of August 2026 at 11:59pm. 

For role enquiries please contact Samantha Price at [email protected] and for recruitment process enquiries please contact Rajaa Nour at [email protected].

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.