CSA Support Officer

Customer Service Administration Support Officer

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Ongoing Full-Time


• Location: Wollongong


• Intrastate travelling may be required each term


• Clerk Grade 5/6 with salary ranging from $99,938 to $110,271 base plus superannuation and leave loading.

• Join our dynamic team where your skills will shine and your contribution will make a real impact.

About the role

The Customer Service Administration Support Officer provides a range of administrative and project support functions. The position supports the Lead Administration Operations Manager and Customer Service Manager – Projects to have a high functioning and operationally efficient team.

For further information please click here to view the role description

About you

We are looking for a motivated individual who possesses:

• Proficient technology skills such as MS Excel


• Strong attention to detail


• The ability to use relevant data to solve problems to enhance systems and processes


• The ability to foster and maintain positive relationships with internal and external stakeholders


• Excellent communication and interpersonal skills

Key knowledge and experience

• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Hold a valid clearance to work with children (Working with Children Check for paid employment) clearance or willingnes to obtain one. 


• Hold a valid provisional or full Australian Driver’s licence 


• Demonstrated understanding of and commitment to the value of public education.

Benefits

• 35 hour working week


• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading


• Flex Leave entitlements, generous holidays & leave conditions


• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a cover letter (maximum 2 pages) and resume (maximum 3 pages) outlining how you meet the requirements and capabilities of this role (5 pages in total).  

Please refer to the Applicant’s Guide to Applying to assist you with your application.

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.

You will also need to provide answers to the 2 pre-screen questions below as part of the application:

Targeted Question 1 (maximum 300 words)

Tell us about a time when you supported the development and implementation of a new system, what did you do and what were the results?

Targeted Question 2 (maximum 300 words)

Provide an example of when you had to manage an unreasonable request from a customer or stakeholder. What did you do? What was the outcome?

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Closing date Sunday 21st June 2026 at 11:59pm.

For role enquiries please contact Hiring Manager at  [email protected] and for recruitment process enquiries please contact Recruiter at [email protected]

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ([email protected]) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.