Customer & Data Support Officer DRIVES Assurance (Temporary Opportunity up to 12 Months)

You're passionate about a career delivering solutions that impact millions.

You're all about the detail and this role will allow you to drive evidence-based decision making to optimise systems and efficiency, not just for the business but for our customers too. It's data and research with impact you can see.

In this role, you'll:

Join TFNSW within the Safety, Policy, Environment & Regulations Division where you will work in the Road Safety Regulation Team as a Customer & Data Support Officer.

You will be tasked with resolving data irregularities, DRIVES system anomalies, and defect notice issues, and all matters encompassed by stakeholders participating in the Common Expiry Date scheme. 

You will support the administration and end to end delivery of the Common Expiry Date scheme to provide a timely and consistent customer experience, whilst administering the Customer Action Management System (CAMS) within DRIVES to manage customer access to high-risk transactions.

You will support investigations into issues concerning the DRIVES database to support the integrity of DRIVES access and records, and you will investigate, analyse, resolve enquiries and complex matters relating to information recorded on the DRIVES database using both SQL forms and DRIVES to maintain the provision of customer transactions.

This is a Temporary Fixed Term opportunity to 1.10.27 where you will be required to work in the office located at Parramatta, NSW.

For more information on this position and business unit, view the role description and Information pack

About you

Your detailed knowledge of vehicle registration and licensing policies and procedures and strong DRIVES knowledge and experience formed while working across Transport for NSW or Service NSW will see you excel in delivering strong customer service  to a variety of customers face to face , via phone and email.

You're recognised as a customer service professional with DRIVES skills across many common transactions with an understanding of data fixing in relation to these, skilled at communicating, with the ability to organise plan & prioritise your work, you will be experienced in working in a service environment where you have familiarity with vehicle registrations and licensing policies.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.