Customer & Operations Intelligence Manager

Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do.

Our people make us remarkable. So we’ve built a culture of empowerment, enabling our people to make decisions that drive our speed, our agility, and our ability to see things from different angles.

We offer flexibility, giving our people freedom and tailored support to develop their professional interests beyond their immediate roles, leading to more satisfying careers. We also offer a hybrid working arrangement.

At Angle, different backgrounds, perspectives and life experiences of our people are celebrated. Our aim is to create an inclusive workplace where we foster diversity of thought, and every person feels a sense of belonging.

As the Customer and Operations Intelligence Manager you will lead the Customer and Operations Intelligence team to develop and deliver scalable, insight‑driven data products and reporting solutions including dashboards, workflows, performance frameworks, and customer‑impacting tools across core operational areas of the business (Credit, Settlements, Customer Service, Collections).

This leadership role is accountable for setting direction, coaching team members, and ensuring high‑quality analytical outputs that uplift operational performance and enhance the customer experience across the full customer lifecycle.

You will:

• Own and enhance key operational reporting products (dashboards, scorecards, insight packs) that enable performance management across customer-facing teams.

• In consultation with the operations leaders, shape and iterate key tools, processes, and workflows in response to changing business needs, customer insights, or data trends.

• Deliver accurate, timely and commercially relevant performance insights to support operational leadership decision-making.

• Collaborate with cross‑functional teams including Finance, Risk, and Treasury to drive insight, alignment, and operational excellence across the business.

• Facilitate and/or contribute to the design, testing, and implementation of new processes or operational initiatives.

• Mentor and develop your direct reports, building analytical capability and business understanding within the team.

• Partner with the Data Platform team to ensure operational data and metrics are well-defined, accurate, and accessible.

What you bring:

• Experience in an operations, strategy or performance related role.

• Proven experience improving operational processes, designing reporting tools, or developing internal products.

• Strong leadership and communication skills.

• Ability to analyse data and make data driven decisions.

• Customer centric approach and ability to collaborate with stakeholders across divisions.

• Financial services or business lending experience preferred.

• Ability to work in a fast-paced environment and be able to adapt to changing market conditions / business needs.  

• Bachelor’s degree in business, Analytics, Finance, or a related field is preferred.