Customer Care Consultant

Benefits:

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  Join a retail powerhouse: Be a part of a leading Australian retail brand and immerse yourself in a vibrant team culture where your contributions are valued, and your ideas are heard.

  
  


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  Competitive Hourly Rates: $34.60 per hour + super

  
  


• Opportunity for growth: This is more than just a job - it’s a pathway to a fulfilling career. The role is initially a 3-6 months casual contract but with your outstanding performance, there’s potential for extension or even a permanent position. Many of our team members have successfully transitioned to permanent roles!


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  Onsite role initially for first 3-6 months with opportunity for hybrid after competency is reached.

  
  


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  Everyone’s welcome: We celebrate diversity and are open to candidates from all backgrounds. Whether or not you have retail experience, if you’re passionate and great with people, we want to hear from you!

  
  


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  Top-notch training & support: We set you up for success with comprehensive training and ongoing support. You’ll have all the tools and resources you need to shine in your role.

  
  


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  Flexible Working: Work 25- 37.5 hours per week.

  
  


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  Take advantage of free onsite parking.

  
  

Our Client: 

Join Super Retail Group: Where Passion Meets Purpose!

We've partnered with Super Retail Group over the last 4 years, providing quality Customer Care Consultants, that are dedicated in going the extra mile for customers across many Super Retail Group brands. 

Super Retail Group (SRG) is one of Australia and New Zealand’s largest retailers; proud owners of four iconic brands: Supercheap Auto, Rebel Sports, BCF, and Macpac - all leading the way in the auto, sports, and outdoor leisure markets.

Are you ready to be part of a company that inspires millions to live their passion? Then Super Retail Group is the place for you! 

This Role:

Whether you’re helping a customer find the perfect outdoor gear at Macpac, guiding them to their next fishing adventure at BCF, assisting in getting them sports ready at Rebel or updating them on their exciting delivery from Supercheap Auto, you’ll be inspiring customer’s to pursue what they love.

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  Onsite role in Brendale office starting June 9th 2025.

  
  


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  Casual contract working 25-37.5 hours each week across Monday to Friday.

  
  


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  Rotating Roster: Monday to Fri rosters across 8 am to 6 pm. Rosters provided in advance so you can balance work with everything else you love doing!

  
  


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  Be a customer champion: Engage with our customers by handling inbound calls and answering their inquiries. Whether it's helping someone find the perfect gear or assisting with their latest order, you’ll be the hero they need.

  
  


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  Enjoy our awesome office: Located in Brendale, SRG’s office offers free parking and a vibrant, supportive atmosphere. You’ll work alongside a team of passionate individuals who are all about creating positive experiences for each other and for their customers.

  
  


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  Path to permanency: Many of our team members have transitioned from contract roles to permanent positions over the past three years, and we hope you will be next! Your performance could lead to exciting, long-term career opportunities.
   

  
  

What Are We Looking For?

We’re on the hunt for enthusiastic individuals ready to jump into a fast-paced, fun, and supportive environment at Super Retail Group! Here’s what we’re looking for:

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  Passionate go-getters: Are you driven by a passion to connect with customers and make a real difference? We want you on our team!

  
  


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  Communication superstars: You’ve got the gift of gab, but you’re also a great listener and can convey your thoughts clearly in writing. Strong verbal, listening, and written communication skills are a must.

  
  


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  Customer service champs: Whether you’ve been serving customers in a call center, restaurant, or any other industry, you know how to deliver exceptional customer service. Your experience will be a big plus!

  
  


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  Retail experience? No problem! Not coming from a retail background? Don’t worry! If you’ve got the right attitude and love working with people, we’d love to hear from you. It’s your personality and drive that counts! 

  
  

What Next?

If this sounds like you, then don’t wait - apply today and start your exciting journey with Super Retail Group!