Customer Care Consultant

Queenslanders serving Queenslanders - as one of Queensland’s leading providers of salary packaging and novated leasing, RemServ are all about empowering their customers to do more with their money, delivering real work and lifestyle benefits.

As a RemServ Salary Packaging - Customer Care Consultant in our Brisbane contact centre, you will champion our value of Customer Always, demonstrating a customer-centric mindset in all your interactions. 

• Start dates: 16th February 2026

• Enjoy working 2 Days in Office and 3 Days from Home

At MMS clear expectations help our people Be the Difference.  Your key responsibilities in this role will include:

• You will provide personal, confidential customer service to a broad range of clients across multiple platforms to support Salary Packaging and Novated Leasing.
• We believe we are Better Together; we work together to do the right thing and deliver better outcomes for our customers and each other
• We provide you with all the necessary training in salary packaging and novated leasing
• Work-Life Balance - 38 hours a week with a rotating roster between 8am and 7pm, no weekend work
• We provide you with everything you need to get started, you’ll receive a company laptop, monitor, keyboard, mouse, and headset

To be considered for this role you will possess the following

• A strong customer service focus
• Recent experience working in Contact Centre, Retail or Hospitality
• You enjoy assisting customers with their enquiries and can provide simple explanations to complex issues
• Keen problem solver who thinks outside the box
• Exceptional verbal and written communication skills
• Demonstrated attention to detail
• Solid experience learning and using new systems

What we can offer you:

• Novated leasing benefits and discounts

• 12 weeks paid parental leave and access to our Parents Portal

• Comprehensive learning and development opportunities to support your career growth

• Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations

• Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund

• Exempt Employee Share Plan

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected. 

• We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

• We embrace hybrid working and welcome conversations about flexibility. 

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate.  All information provided will be treated confidentially. 

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at [email protected]