Customer Care Consultant

Our Member Services team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons!

You will be the voice of nib, representing our brand by providing excellence in customer service

It is a fast-paced inbound call centre, where you can tak e up to 60 calls a day

The environment is very structured , with set Key Performance Indicators ( KPI s )

You will p romote nib products and services and drive for first call resolution to queries

You will c reate meaningful member experiences , helping nib’s members get the best val ue out of their health insurance

You will b e part of a team that supports one another and celebrate s success

This role will be based in our Newcastle, Central Coast and Sydney hubs

This role will see you work on a rotating roster between 8:00am-5:30pm Monday to Friday.

You will be available to commence on the 2nd August 2024 and be able to commit to two weeks of training which will run 9:00 am-5:00 pm.

Let's talk about working at nib Group

We are committed to creating a supportive working environment , where you are free to be you

We value working flexibly, and that includes providing our people with hybrid working options. You’ll need to come into the office one day a week to connect , although we welcome and encourage you to come into our Hubs as often as you like

You’ll be provided with a working from home allowance to help set up and maintain your home workspace

50% discount on nib health insurance and 30% off travel insurance Employee share plans, short-term incentive program and life and salary continuance insurance benefits

Give back to the community through paid leave for volunteering

Support your better health through our nib Well Program and corporate fitness discounts

18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

We actively encourage Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles

Let’s talk about you

You are confident in your computer skills and can multi-task and navigate systems whilst speaking with members over the phone

You can work in a structured and busy environment

You have previous experience in customer service and can provide exceptional outcomes

You enjoy interacting with customers over the phone

You have a w illingness to learn and maintain new skills

You are m otivated to achieve set goals and KPIs

You have a f lexible and positive work approach and attitude

Let’s talk about who we are

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members , travellers and participants make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let’s talk about diversity, equity, and inclusion

We welcome candidates that reflect the diversity of the communities in which we operate . We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.

nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at nibemployment @ nib.com.au.

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

About Us

Who we are

nib Group is a trusted international health partner, empowering our members to make better decisions and improve health outcomes through greater accessibility to affordable health services and information.

nib Group provides health and medical insurance to over 1.6 million Australian and New Zealand residents. We also provide health insurance to more than 190,000 international students and workers in Australia.

In addition, we are Australia's third largest travel insurer and global distributor of travel insurance through our business nib Travel, providing financial protection and assurance to travellers wherever they are in the world

 

Our Purpose

Our purpose is your better health. We are a trusted partner in helping our members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.