Customer Care Consultant

Join Our Team as a Customer Care Consultant at TUCO!

Do you love problem solving? Enjoy working with down-to-earth, quality people? Want to feel a sense of achievement each and every day? 

If so, this full-time position could be a perfect fit for you.

Position:                                  Customer Care Consultant

Location:                                  Mulgrave, Victoria

Department:                            Customer Experience

About Us:

TUCO is Australia's fastest-growing Interstate Freight Management Company, known for our excellent customer relationships. As a Customer Care Consultant, you will be an integral part of the TUCO team. You will be the first point of contact and the face—well, voice—of our thriving company. 

We need more quality people like you to help keep our momentum alive.

With plenty of opportunities for growth for the right people, your time at TUCO can only be limited by your effort and your attitude towards the business and the work you do. Show us what you’ve got, and we look forward to hearing from you!

Key Responsibilities:

• Act as a key internal contact for customers, providing exceptional support and service.
• Receive inbound and make outbound phone calls, ensuring timely and professional communication.
• Proactively inform customers about their shipments and provide timely updates.
• Source and process quotes.
• Handle customer enquiries and complaints with a proactive and solutions-oriented approach.
• Organise and coordinate freight movements from dispatch to delivery.
• Communicate with current and future suppliers in a professional manner.
• Provide internal support for the sales and operations teams.

About You:

• Ideally experienced in customer service, but we value a great attitude and willingness to learn.
• Excellent phone manner and communication skills, both verbal and written.
• Strong computer skills and proficiency with customer service software and CRM systems.
• Ability to work well in a fast-paced environment and thrive in a team setting.
• Proactive approach and strong problem-solving abilities.
• Not afraid to crack a joke and contribute to a positive team environment.
• Strong attention to detail and excellent organisational skills.
• Ability to identify and meet customer needs in a pleasant and friendly manner.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to make a meaningful impact on our customers' experiences.
• Free snacks!

How to Apply:

If you are ready to join a dynamic team and make a difference in the lives of our customers, we want to hear from you! Please submit your resume and a brief cover letter outlining your qualifications and interest in the position to our HR Representative or the Application Link.

Join us at TUCO and be a part of something great!

TUCO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.