Customer Care Coordinator, ANZ

LOCATION: Sydney, Australia

CONTRACT TYPE: Full time Permanent

Are you passionate about building strong customer relationships and driving commercial growth? Join RS as a Customer Care Coordinator, ANZ, where you’ll be ensuring customer satisfaction and contributing to sales growth.

What You’ll Do

• Deliver excellent customer service across all channels, meeting orders and enquiry needs


• Keep customers informed of order or enquiry updates in a professional and courteous manner


• Support sales targets by collaborating with the sales team and performing value-added activities


• Identify customer needs and opportunities to grow the business through a high-touch approach


• Ensure customer satisfaction by coordinating with internal stakeholders


• Contribute to improving business processes and policies using continuous improvement methods


• Support the customer service team in meeting and maintaining customer expectations


• Maintain and update customer information accurately in SAP

About You

If you have the following skills and experience, we want to hear from you:

• Minimum 2 years’ customer service experience


• Strong communication, negotiation, and interpersonal skills


• Proactive, motivated, and able to work independently


• Excellent problem-solving, planning, and time management


• Passionate about delivering exceptional customer service


• Eager to learn, take ownership, and drive results


• Proficient in Microsoft Office; SAP knowledge is a plus

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