Customer Care Coordinator, ANZ

Company : Rs Group

Job Description - Customer Care Coordinator, ANZ

LOCATION: Sydney, Australia

CONTRACT TYPE: Full time Permanent

Are you passionate about building strong customer relationships and driving commercial growth? Join RS as a Customer Care Coordinator, ANZ, where you'll be ensuring customer satisfaction and contributing to sales growth.

What You'll Do

Deliver excellent customer service across all channels, meeting orders and enquiry needs
Keep customers informed of order or enquiry updates in a professional and courteous manner
Support sales targets by collaborating with the sales team and performing value-added activities
Identify customer needs and opportunities to grow the business through a high-touch approach
Ensure customer satisfaction by coordinating with internal stakeholders
Contribute to improving business processes and policies using continuous improvement methods
Support the customer service team in meeting and maintaining customer expectations
Maintain and update customer information accurately in SAP

About You

If you have the following skills and experience, we want to hear from you:

Minimum 2 years' customer service experience
Strong communication, negotiation, and interpersonal skills
Proactive, motivated, and able to work independently
Excellent problem-solving, planning, and time management
Passionate about delivering exceptional customer service
Eager to learn, take ownership, and drive results
Proficient in Microsoft Office; SAP knowledge is a plus

#LI-Hybrid

#LI-EM1

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Customer Care Coordinator, ANZ

Job Description - Customer Care Coordinator, ANZ

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