Customer Care Operator

Role Type: Ongoing Full Time

Salary: $68,562 - $71,715 p.a plus super

• Support patients and clinicians through high-quality customer service


• Deliver accurate data entry to enable timely genetic testing


• Thrive in a fast-paced, collaborative healthcare environment

Make a real difference by supporting patients and clinicians at every step!

The opportunity:

Join VCGS’s Customer Care Group and play a vital role in supporting life-changing genetic testing services. In this dynamic and people-focused role, you’ll be at the centre of daily operations — supporting health professionals, clinics and patients through high-quality customer service, accurate data entry and efficient administrative support. No two days will be the same, with responsibilities spanning call centre support, laboratory data processing and a variety of operational tasks.

About your new team

The Customer Care Group sits within the Laboratory Services Unit and provides essential pre- and post-analytical support services to VCGS. You will be part of a collaborative and supportive team that values accuracy, professionalism and continuous learning, making this an ideal opportunity for someone who thrives in a fast-paced environment and enjoys making a meaningful contribution to healthcare.

What you’ll do

• Be the first point of contact, supporting patients and health professionals


• Play a key role in delivering accurate, timely genetic testing services


• Enjoy a varied role across call centre, data entry and admin support


• Join a collaborative, high-performing team in a fast-paced environment


• Build valuable experience in healthcare, pathology and customer service

What you’ll bring

• Demonstrated experience in a customer service or call centre environment


• Proven ability to work with speed and accuracy in a high-volume setting, with strong attention to detail


• Strong time management skills, with the ability to work independently and as part of a team


• Self-motivated, with the ability to prioritise workload and consistently meet KPIs


• Clear and effective written and verbal communication skills

Please view the position description here.

Any questions? Reach out to Karlie Thomas on [email protected].

What you’ll enjoy

• Access a range of salary packaging options—covering entertainment, novated leases, and more


• A unique opportunity to join a highly respected research institute


• Work alongside a team that’s dedicated to making a real difference


• Take advantage of generous personal leave and the option to purchase additional leave to suit your lifestyle


• Feel supported through our health and wellbeing program, which includes complimentary access to the Employee Assistance Program


• Access a comprehensive paid parental leave program for both birth and non-birthing parents, with support throughout the parenting lifecycle

Who we are

The Victorian Clinical Genetics Service (VCGS), a not-for-profit subsidiary of the Murdoch Children's Research Institute (MCRI), offers integrated genetic testing, diagnostics, and counselling globally. Our experts collaborate closely to ensure accurate interpretation of complex genetic tests. VCGS is actively involved in driving translational research, policy development, and fostering an inclusive and positive working environment that values diversity and prioritises equal opportunities for all. We are dedicated to developing our staff and creating a culture centred on respect and continuous learning.

Apply now!

If you believe this role is a good fit for you, please apply by submitting:

• Your resume


• A cover letter addressing the selection criteria

Ensure these documents are combined into a single PDF file.

We welcome individuals of diverse genders, ages, ethnicities, cultural backgrounds, abilities, religions, and sexual orientations in our workplace. We actively encourage talented individuals from all walks of life to apply for our job openings. Our commitment lies in fostering a workplace that is barrier-free and inclusive, aiming to attract the most skilled candidates.

For any questions related to the recruitment process, feel free to reach out to our Recruitment Team at [email protected]. Ensure that you include the position number and job title in the subject line. Please refrain from sharing your application to this email address.

Please note, we reserve the right to close the vacancy prior to the closing date once a sufficient number of applications have been received.

No recruitment agencies please.

Applications close: 19 February 2026