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Customer Care Representative - Greencross Woolloongabba

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Job Description - Customer Care Representative - Greencross Woolloongabba

Job Description

Greencross Woolloongabba is a leading veterinary clinic dedicated to providing exceptional care for pets and outstanding service to their owners. Our team of passionate professionals is committed to ensuring the health and well-being of every animal that walks through our doors. 

We are looking for a friendly and organized Customer Care Representative to join a fast-paced and exciting environment and be a welcoming face to our clients and their pets!

As a part of the Customer Care team, your duties will include: 

  • Part Time role, across a variety of day shifts, evenings and weekends
  • Handling a high volume of inbound calls
  • Welcoming clients and their pets
  • Booking and managing appointments
  • Managing email enquiries
  • Invoicing and taking payments – including cash and EFTPOS
  • Processing payments on Vetpay, Zippay and Afterpay finance platforms
  • Coordinate with the veterinary team to ensure smooth operations and effective communication
  • Assist with administrative tasks and other duties as required

About your experience and skill:

  • Minimum 2 years' experience in a reception/customer service role
  • Ability to remain calm under pressure, during busy times, emergency situations or while dealing with difficult clients
  • Strong computer literacy skills
  • Experience with appointment entries, invoicing, and taking payments
  • Ability to manage your time effectively 
  • Amazing attention to detail
  • Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
  • Strong interpersonal and relationship skills
  • Flexibility to work a range of shifts and availability during busy peak seasons (Christmas, Easter, school holidays)

If you have a genuine love for animals and a passion for providing excellent customer service, we would love to hear from you! Apply now via the link!

Original job Customer Care Representative - Greencross Woolloongabba posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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