Customer Care Representative - Join a Leading Company

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.

Air Liquide Healthcare Australia is a leading and dedicated supplier of medical gasses, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. 

The Role
The successful applicant will be working with a supportive and friendly team and speaking with our valued customers every day. Inbound calls will be relating to product inquiries, status of orders and returns, and quotes. Another aspect of the role includes outbound calls to customers informing them of the status of their orders or follow up actions.

How will you CONTRIBUTE and GROW?

• Deal with inbound correspondence
• Liaise with ALH states staff to resolve customer enquiries
• Conduct all activities in accordance with requirements of ALH's Quality Management System
• Key sales orders received via email, online, telephone, direct in a timely accurate and efficient manner
• Process and follow up after call requests via email, telephone, direct in a timely accurate and efficient manner

Are you a MATCH?

• Passionate about providing exceptional Customer Service and building relationships over the phone
• Previous experience in a contact centre desirable but not essential as training will be provided
• Excellent phone manner
• Strong attention to detail and accuracy
• Administrative and Sales experience (desirable)
• Computer literate with the entire google suite 
• Strong verbal and written communication skills
• A ‘can-do’ attitude aligned to the continuous improvement of our customer experience strategy

If this sounds like you, we would love to hear from you! This is an opportunity to be challenged in a business that wants to support you and provide opportunities to learn and grow 

We offer:

• Salary + super + employee benefits + free onsite car parking   
• Effective onboarding that includes training and support to ensure the successful applicant is comfortable in their role
• Family and social activities  
• A professional environment with a focus on wellbeing 
• Salary Continuance Insurance
• Local and global opportunities
• Health and wellbeing initiatives
• Retail discount programs with over 350 retailers
• Long-term career development opportunities nationally and/or internationally across the Air Liquide Group

Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.