Customer Care Representative - Wollongong

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Customer Care Representative - Wollongong

Apply locations Wollongong NSW Australia time type Full time posted on Posted 13 Days Ago job requisition id JR9122

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

We are currently looking for passionate Customer Care Consultants to join our growing team in our fast paced call centre located in Wollongong. Feel secure in a permanent ongoing role, we have multiple permanent positions available (either Hybrid working model after 6 weeks working in centre or work in the Wollongong centre ongoing). This is an excellent opportunity for you to be involved in a culture built on fun, respect, integrity, innovation and transparency! This is a rewarding position with work that directly contributes to the community. You will be responsible for answering inbound calls from families and carers seeking information, discussing options, and advising which services can assist with independent living at home as well as short-term and long-term care options. Here's the good info you want to know…

• Multiple permanent full-time positions and part-time roles available

• Roles will commence 15th January 2024

• Full time rostered 38 hours per week, 5 shifts per week to work between the hours of Monday to Friday 8am - 8pm and Saturday 10am - 4pm on a rotational roster

• P art-time positions to be rostered a guaranteed 30 per week, 5 shifts per week to work between the hours of Monday to Friday 8am - 8pm and Saturday 10am - 4pm on a rotational roster - you must be able to work the first 6 weeks full time.

• Rotating roster generally released 2 weeks in advance

• Paid training + access to additional support while you're settling in

• You will be required to complete a National Police Clearance

• You must have full work rights to work within Australia for at least 12 months

• Australian based role

If you chose to move to Work from home post training and embedment period, you will need to have the following setup:

• Windows 10 based PC & Monitor Or Windows 10 based Laptop with an i5 processor and 8GB RAM or equivalent. (25G upload and download speed / at a minimum) 50 Meg plan

• Anti-Virus installed and Windows Defender switched on.

• Must have dual monitors (this does not include laptop screen)

• Reliable internet connection - Hardwired NBN Internet connection - No hot spotting or tethering.

• Headset with a microphone.

• Smartphone Android 9 or IOS 15.

• Note: No Macbooks as they are not compatible with our system.

What you need to be successful:

• Ability to display excellent Customer Service skills

• Recent and demonstrable PC literacy working across multiple platforms

• The Ability to handle inbound calls in a busy contact centre environment

• The ability to multitask while actively listening and responding to customer enquiries.

• Excellent verbal and written communication

• Willingness to learn, and ability to meet output and quality KPI's and competencies

Culture & Benefits:

• Fantastic working culture, where you'll feel valued and supported every day.

• Unlimited access to a trusted mental health and well-being platform, giving you peace of mind and helping you thrive.

• Opportunities for career progression, with a company that invests in your professional growth and development.

What our current team members love about the role and working at Probe…

• The people and their teammates are one of the main reasons they come to work

• Convenience of location (free bus stop straight out the front of the building, major shops and train station walking distance

All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders.

 

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