Customer Care Specialist

ABOUT US

Lake Imaging, founded in 2002 , has become the largest radiology provider in central and western Victoria , with more than 19 clinics providing a wide range of diagnostic imaging services to St John of God private hospitals, community-based clinics, and specialty centres in Melbourne, Ballarat, Geelong, and Warrnambool.

💼 ABOUT THE ROLE

Located in our Booking Centre in North Melbourne, you’ll be the first point of contact for our patients. If you enjoy working in a lively inbound call centre environment, this is the perfect role for you!
You’ll use your superstar customer service skills to manage appointment enquiries and bookings. Ideally, you’ll have experience in the medical or radiology field, but if you’re passionate about the health industry, we want to hear from you!

🎁 ABOUT THE BENEFITS & CULTURE

Not all call centre jobs are created equal!
This is a genuine opportunity to start or grow your career in the medical industry.
The Booking Centre team is a tight-knit group who go above and beyond to support our patients and live our company values every day.

✅ Permanent Full-Time
✅ Monday–Friday, office hours
✅ Career development opportunities
✅ In-house training provided
✅ Work with a values-based, industry-leading medical imaging provider

📌 ABOUT THE RESPONSIBILITIES

As a Booking Agent, you will:
Take inbound calls and determine the required service
Handle bookings and enquiries efficiently
Notify patients of pre-visit requirements
Liaise with technical and support staff
Quote fees and Medicare rebate amounts
Book appointments at the relevant site
Assist with other tasks as needed

🧑‍💼 ABOUT YOU

Our Booking Agents come from all walks of life and bring a range of experience. To thrive in this role, you will have:

Excellent communication & phone skills – articulate, empathetic, and a good listener
Previous customer service or high-volume call centre experience
Confident using computers and quick to learn new systems
A proactive attitude to training and development
Health/medical reception experience (highly regarded)
RIS/PACS systems experience (also highly regarded)

🚀 READY TO APPLY?

Apply today!

Not registered yet? Please submit your resume and cover letter outlining your suitability for the position by clicking “Apply”.

Questions? Contact our friendly Talent Acquisition Team at:
[email protected]

We believe diversity in all its forms enriches the workplace; regardless of, but not limited to gender, age, disability, nationality, culture, religious beliefs and sexual orientation. We know great minds don’t think alike, so as an Equal Opportunity Employer, we are committed to building a diverse workforce. We welcome and consider applications from all qualified candidates, regardless of their background. 

We are part of the Circle Back Initiative, and we are committed to keeping you informed of your progress either via phone or email after the application close date.
To learn more about FMIG follow us on LinkedIn, or visit us at https://fmig.com.au.

If you have any questions or require any adjustments within the recruitment process, please reach out to [email protected].

Please note applications to this inbox will not be considered, please apply through the job posting.