Customer Care Specialist

Looking to launch your customer service career in a new direction?

Become a banking expert and join the pride this August!

Our Customer Care Specialists are key to us being Australia’s most recommended bank, and we’re on the lookout for locals who care about customers as much as we do to come "Do Your Thing" with our ING family.

Here’s what our recent new starters have to say about us…

“It was a great opportunity to help people in the community, in a role that matters.”

“Working at ING has been a great change of pace and has great incentives such as working from home.” 

“OMG!! My journey has been amazing. It’s been very inclusive, friendly and fun!”

If you’re as excited as we are, then keep reading!

We will have multiple roles available for a 12th of August start date at our swanky  Customer Care HQ  in  Wyong.  You’ll be joining a fun and fast paced environment where there is opportunity to grow within your role. Our Contact Centre is considered a great talent pool for our wider business, and an excellent start for those looking to expand their career with ING and take on a new challenge.

These positions are Full Time and require you to work a 7-day rotating roster and have full availability to work an 8 hour shift scheduled at any time during our mid shift band (8:30am – 8:30pm). Our roster are published 4 weeks in advanced .

Example of a real life roster:

• Week 1: Monday, Tuesday, Thursday, Friday (9:30am – 5:30pm). Sunday (6am to 2pm). 
• Week 2: Monday – Friday (11am – 7pm).
• Week 4: Tuesday – Friday (12pm – 8pm). Sunday (8am – 4pm).

Our Customer Care Specialists are scheduled for one weekend shift per week (Saturday or Sunday), for 3 out of 4 weeks a month. While you can be scheduled for any shift band on a weekend , we allow the flexibility to volunteer for specific shift times on weekends.

We also provide 8 weeks of paid training which will run Monday to Friday (9am – 5pm). It’s important that you’re committed to having full availability during training, so you don’t miss out on any important information, and we can kick-start your career with us!

What you'll do

As an inbound call centre for an online digital bank, you’ll be the first voice our customers hear when they call us for help. You’re going to be helping customers with a range of different enquiries related to our Daily Banking products using your active listening and analysis skills.

What we’re looking for

• Minimum of 6 months of full time work experience in a high volume, fast paced environment.
• Call Centre experience would be beneficial.
• Excellent communication skills and the ability to offer a positive experience to every customer.
• Flexibility to work to a rotating roster in a structured environment.
• The ability to be resilient through proven experience.
• The ability to learn new technology and navigate computer systems efficiently and accurately.

Please ensure you have attached your updated resume with your most recent work experience.

What's in it for you?

• 20% penalty rates for any late shifts finishing after 8pm and time and a half for weekend shifts.
• Annual rest day – an extra day of leave!
• Encouraged work/life balance, with a flexible combination of 50% work from home and 50% work in office after training.
• Open and dynamic team and environment.
• Employee Wellbeing Program so that you can be your “Best You.”
• Regular coaching and mentoring sessions with your Team Leader.
• Free onsite parking and great facilities nearby.
• Discounted ING Home Loans and Health Insurance. 

Applications will close on Monday, 8th of July – don’t miss out and apply today!

Discover what our people have to say about working at ING:

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. 

 
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. 

 
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. 

 
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

 
Sound like the kind of place you’d feel at home? We’d love to hear from you. 

 
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.) 

Still in two minds?

At ING, we celebrate diversity and innovation. Research shows that 60% of women and underrepresented groups may hesitate at this stage, even after starting their application. Don’t miss out on the chance to bring your unique spark to our team - hit submit now! Your fresh perspective is what we’re all about.

This role is NSW based. ING’s approach to flexible working (FlexING) means you can work 50/50 in office (Wyong) and from home.

ING is Australia's most recommended bank according to RFi XPRT Survey, February 2021 - July 2021 (n = 31,903) when compared to customers of 20 other banks operating in Australia.

About Us

We hire people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on more responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. With around 57,000 employees in over 40 countries, there is no shortage of opportunities. Show us initiative and we’ll let you make a difference. ING is a great place to join. We work in a highly dynamic environment where people are trusted to make decisions and every voice gets heard. If you have an idea how to make things better, you’ll be encouraged to make it happen – regardless of your position.
We’d love to meet you.