Customer Case Consultant

Oh what a feeling! 

At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs . 

Together, we are Toyota. 

Toyota Motor Corporation Australia (TMCA) is well-recognised for offering: 

• Fully maintained motor vehicle including insurance excluding fuel 

• Annual contribution to your private health insurance worth over $1,900 

• Significant family vehicle lease and purchase discounts  

• Flexible hours and workspaces, with a hybrid of working from home and in the office 

• Wellness facilities – free onsite gym, end of trip facilities 

• Free car parking and discounted onsite cafe 

• Genuine career development: promotions, rotations and paid professional membership 

• Paid volunteer days to support your community and matched workplace giving program 

• 26 weeks paid primary carers leave, 8 weeks paid parental leave for secondary carers and Superannuation paid on unpaid Parental Leave 

• Access to TMCA RewardsHub – explore, manage and customise your benefits to suit your lifestyle 

What you’ll contribute to 

We’re looking for a Customer Case Consultant to take ownership of complex and sensitive customer cases, including vehicle rejections (refunds/replacements, ACCC undertakings (where applicable), and internal policies.

You’ll play a critical role in protecting TMCA’s reputation while delivering thoughtful, customer‑first resolutions—balancing compliance, commercial outcomes  and customer satisfaction.

This is a 12 months maximum‑term opportunity, based at our Altona North, Centre Of Excellence office.

How you’ll make an impact 

• Take full ownership of escalated customer cases referred from First Contact Resolution and Case Management teams within the Toyota/Lexus, Customer Assistance Centre.

• Manage accurate and thorough case documentation, providing clear, timely updates to customers and Toyota/Lexus Dealers via phone, email, SMS, and formal correspondence

• Gather and assess information from multiple sources, building detailed timelines to support sound decision‑making in line with legislative and policy requirements

• Make informed recommendations and implement appropriate countermeasures in accordance with TMCA’s policies and procedures

• Drive timely resolution of complex matters while maintaining a strong focus on customer satisfaction and risk mitigation

Your attributes – If this sounds like you, we’d love to hear from you! 

• Proven experience in customer service, complaints handling, or conflict resolution

•  Strong ability to manage stakeholders and negotiate outcomes in complex or high‑risk environments

•   A strong appreciation of Customer First principles and the Toyota Way

•  High attention to detail, with the ability to assess information accurately and objectively

Make your impossible, possible & apply today!  Applications close on 24th Feb 2026 

You’re welcome to find out more by visiting our careers page: www.toyota.com.au/careers.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use. 

We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements. 

TMCA is an endorsed employer for all women.  Please review Work180 website for further information. 

We don’t require a cover letter or selection criteria to be addressed. 

Come with us and help create the future.