Customer Contact Centre Consultant

Customer Contact Centre Consultant

Rex is Australia’s largest independent regional and domestic airline operating a fleet of 57 Saab 340 and 10 Boeing 737-800NG aircraft to 56 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter operator) and the two pilot academies, Australian Airline Pilot Academy in Wagga Wagga and Ballarat.REX is currently seeking suitably qualified and motivated individual’s with the ability to provide the highest level of customer service to our passengers as Contact Centre Consultant’s located in Orange, NSW. These are temporary positions on a 12-month contract.Expressions sought for;5 x Positions varying between 20-38hrs per week.Duties and Responsibilities:Handle all incoming calls politely, efficiently and professionallyInbound reservation salesReservation and Ticketing functionsAnswer general customer enquiriesSupport travel agents and Rex airport locationsSupport Internet CustomersAssist Administration support duties -CA cases, call stats data entry, assistance in BSP refunds.Assist with Queensland Support in live-check-in and freight.Essential Selection Criteria:Prior experience in customer service, preferably within a call centre environmentExcellent communication skillsProfessional phone mannerGood computer skillsA positive, enthusiastic attitude and the willingness to work as a part of a teamMust be able to work shift and a rotating roster to accommodate the call centre operating hoursConditions:Successful applicants will be given full training and paid as per the Regional Express Airline Services Collective Agreement 2022-2025, Level 2A.To Apply:Please apply via the 'apply now' button below. AUD Orange 2800

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Customer Contact Centre Consultant

Rex is Australia’s largest independent regional and domestic airline operating a fleet of 57 Saab 340 and 10 Boeing 737-800NG aircraft to 56 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter operator) and the two pilot academies, Australian Airline Pilot Academy in Wagga Wagga and Ballarat.

REX is currently seeking suitably qualified and motivated individual’s with the ability to provide the highest level of customer service to our passengers as Contact Centre Consultant’s located in Orange, NSW. These are temporary positions on a 12-month contract.

Expressions sought for;

5 x Positions varying between 20-38hrs per week.

Duties and Responsibilities:

• Handle all incoming calls politely, efficiently and professionally
• Inbound reservation sales
• Reservation and Ticketing functions
• Answer general customer enquiries
• Support travel agents and Rex airport locations
• Support Internet Customers
• Assist Administration support duties -CA cases, call stats data entry, assistance in BSP refunds.
• Assist with Queensland Support in live-check-in and freight.

Essential Selection Criteria:

• Prior experience in customer service, preferably within a call centre environment
• Excellent communication skills
• Professional phone manner
• Good computer skills
• A positive, enthusiastic attitude and the willingness to work as a part of a team
• Must be able to work shift and a rotating roster to accommodate the call centre operating hours

Conditions:

Successful applicants will be given full training and paid as per the Regional Express Airline Services Collective Agreement 2022-2025, Level 2A.

To Apply:

Please apply via the 'apply now' button below. 

Posted Date 21 May 2024 Location Orange
NSW /Australia Industry Call Centre & Customer Service Job Type Contract/Temp Salary Not provided #J-18808-Ljbffr