Customer Contact Consultant

Airnorth has an exciting opportunity for a Customer Contact Consultant to join our team.

Reporting to the Reservations and Customer Support Manager, you will be responsible for arranging reservations and bookings for our valued customers whilst maintaining a high level of excellent customer service.

RESPONSIILITIES:

• Processing bookings and issuing tickets to meet our customers’ requests including our corporate clients;
• Providing accurate information on all aspects of reservations to Travel Agents and other industry partners;
• Answering queries and processing bookings generated via our website;
• Ensuring reservations-related paperwork and queues are actioned accordingly;
• Processing of pre-paid excess baggage;
• Ensuring passengers are aware of schedule changes and delays.

SKILLS & EXPERIENCE:

• Excellent time management and communication skills
• High level of customer service delivery
• Data entry experience
• Willingness to work within a team environment
• Enthusiasm and confidence
• Experience with Amadeus, fares and ticketing or previous positions within the travel industry will be highly regarded.

Why Join Airnorth?

• Exclusive Travel Perks – Discounted domestic and international airfares.
• Lifestyle Benefits – Enjoy discounted health insurance, gym memberships, and access to an employee assistance program.
• Growth & Development – Be part of a team where you impact commercial success.