Customer Contact Officer

WHY WORK FOR PICKLES

• National opportunities for career development
• Supportive and friendly workplace team and culture
• Varied and exciting position providing inbound customer support
• Training and development provided

ABOUT THE ROLE

We are looking for a fulltime Customer Service Officer to work collaboratively within our newly established Customer Contact Center team to deliver high quality and responsive customer service to our valued customers. Phone, email or web chat, you will be the first point of contact for inbound enquiries.
In this role you will be working Monday – Friday (40 hours per week) and have the option to work remotely or from one of our branches across Australia.

Your key responsibilities will include: 

• Providing friendly customer service to inbound callers and providing answers to their questions
  
• Listening and understanding our customer’s needs
  
• Responding through a variety of channels such as phone, email, a chat bot etc.
  
• Data entry – taking notes and using the platforms to keep a record
  
• Complaint handling, admin and info or, buyer queries
  
• Collaborating with the wider marketing and innovation team
  
• Contributing to the development of processes.

ABOUT YOU

To be successful in this role, you will need to have the following skills and experience:

• Exceptional communication and organisational skills
• Demonstrated experience in customer service and excellent phone manner
• Ability to prioritise, multi-task and problem solve under pressure
• Demonstrated ability to source accurate information quickly and effectively to resolve customer requests
• Self-motivated, driven and customer-centric
• Available between hours of 8 am - 8 pm
• Enjoy working within a fast-paced environment
• Share our core values

WHAT’S IN IT FOR YOU

• Training & Development– On the job training to make you an expert in your area, internal career pathing opportunities, and study assistance options to help you complete a course or qualification.
• Community & Wellbeing – Pickles proudly support local events and charities, enjoy paid volunteer leave and access our employee assistance program for you and your family.
• Reward & Recognition – Cash vouchers & recognition awards for doing great work and celebration of long service.

ABOUT PICKLES

Pickles continue to innovate the way consumers and businesses can sell, auction and purchase a wide range of cars, recreational goods, industrial equipment and machinery and damaged stock. Our mission is to create trusted marketplaces where everybody wins by delivering value through relationships, simplicity and expertise. Our culture is truly unique - there is genuine mateship, loyalty and passion. We proudly employ over 800 employees across 22+ locations in Australia and Malaysia.

Choose to further your career with Pickles and become a trusted and valued expert in your field with us today!

If this position sounds like you, send your up to date resume to us now by clicking the APPLY NOW button. Only suitable candidates will be contacted. Reference checks and criminal history checks will be conducted for the successful candidate.

Visit our website at www.pickles.com.au