Customer Development Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

MedTech Sales

Job Sub Function:

Clinical Sales – Primary Care Physicians (Commission)

Job Category:

Business Enablement/Support

All Job Posting Locations:

Scoresby, Victoria, Australia

Job Description:

About Vision Care

Johnson & Johnson Vision is a member of the Johnson & Johnson Family of Companies. We are a leading global optical company that develops life-changing techniques for all ages.

Since debuting the world’s first disposable soft contact lens in 1987, it has been helping patients see better through their world-leading ACUVUE® Contact Lenses.

The Opportunity

An opportunity has become available for a results driven Customer Development Manager to join our Vision Care Team. The role will be responsible for executing the sales and marketing programs designed to acquire fitting recommendation of ACUVUE contact lenses by Health Care Professionals (Optometrists), detailing our range of products.

This role will look after East Melbourne and is a full time, permanent opportunity.

Responsibilities

Ocular Health Authority — Become the go‑to expert on contact lenses and eye health, advising customers with deep clinical knowledge. Practice Partnership Builder — Forge and maintain close relationships with optometry practices to meet both clinical and business needs. Data‑Driven Territory Strategist — Collaborate with regional and national teams to set sales goals, build long‑term plans, and track performance. Compliance & Complaints Champion — Clearly communicate company policy, manage product complaints, and ensure timely escalation per procedure. Brand Ambassador & Networker — Represent Johnson & Johnson at conferences and with professional bodies (e.g., CCLSA) to grow influence and visibility.

About You

• Experience selling in a clinical setting will be well regarded.
• Some experience in relevant channel such as pharmaceutical / medical sales or professional sales is preferred.
• 2-5 years previous experience in a selling role
• Excellent written and oral communications.
• Strong interpersonal skills, ability to influence others and create alignment is critical.
• Strong analytical and solution implementation skills.
• Basic financial and business acumen required
• Proficiency in Mandarin is an advantage
• Travel will be required for the role.

Why Choose Us:

• Competitive remuneration package
• Continuous training and support
• Award-winning leadership development programs
• Inclusive, flexible, and accessible working arrangements
• Equal opportunity employer supporting diversity and inclusion

Our Benefits:

• Up to 18 weeks of parental leave to support new parents
• 4 days of volunteer leave to give back to the community
• Option to purchase up to 2 weeks of additional annual leave for extra time off
• Enjoy a dedicated Wellbeing Day to prioritise self-care
• Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities
• Access to an Employee Assistance Program for personal and professional support
• Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support
• Life insurance coverage for added peace of mind

And much more...

All applicants must have rights to work in Australia.

 

 

Required Skills:

 

 

Preferred Skills:

Account Management, Collaboration, Communication, Cultural Competence, Customer Centricity, Customer Training, Execution Focus, Good Laboratory Practices (GLPs), Market Knowledge, Medical Affairs, Problem Solving, Sales, Sales Presentations, Sales Support, Solutions Selling, Sustainable Procurement, Vendor Selection