Customer Experience and Event Lead - Rapid Progression

The Australian College of Nursing (ACN) is the national, professional body representing, educating and connecting Australia's vibrant community of nurses. At ACN, we're proud of our diverse and dynamic workforce and are looking for similarly dedicated individuals to join our team.

We are committed to high performing teams, which is why ACN offers:

• Dynamic, fast-paced working environment with a results-driven team
• Hybrid work environment
• Fantastic range of employee benefits, monthly ADO, 10 Days of Christmas Shutdown leave each year, and many more!!

With a strong focus on 'Shaping Health, Advancing Nursing' – improving the careers of nurses and subsequently the quality of patient care in the community – you can be sure that you are joining an organisation that makes a positive impact.

So if you are looking to be part of a high performing team within an affirmative and learning based culture, ACN is looking for you!

The Customer Experience and Event Lead plays a pivotal role in orchestrating and elevating customer engagement and event experiences within the organisation. This multifaceted position involves conceptualising, planning, and executing initiatives aimed at fostering memorable interactions with customers while strategically integrating events, including but not limited to conferences, exhibitions, seminars, and workshops to enhance brand perception and loyalty.

To be considered for this exciting role, you will need to meet the following selection criteria and demonstrate how you meet these in a covering letter:

Please note applications that do not include a cover letter addressing all the selection criteria and a CV will not be considered.

Selection Criteria

• A minimum of five years of experience coordinating large-scale events/conferences.
• Extensive experience in customer experience and contact centre environments.
• Proven ability to establish effective new networks and productive relationships with community, organisations, agencies, government, and other stakeholders and continue to maintain professional relationships to ensure the successful delivery of deliverables within ACNs events.
• Strong attention to detail, effective interpersonal, communication, negotiation, and presentation skills with the capability to motivate and engage stakeholders.
• Proven ability to work both independently and collaboratively with a diverse group of internal and external customers.
• Demonstrated high-level interpersonal communication skills.
• Proven well-developed problem-solving and time management skills.
• Demonstrated use of initiative and ability to multi-task in a high volume and deadline-driven environment whilst maintaining a high standard of work.

Desirable criteria:

• Experience with a range of office computer software including email, databases, spreadsheets, and advanced word processing.
• Experience with IMiS or similar, desirable, however not essential.
• Experience in a high-volume administrative environment.

Please note: this is a permanent full-time position. 

Whilst applications for this position will close at 4:00pm Friday 24 May 2024, they will be assessed as received and the successful applicant may be selected prior to the closing date.

First Nations People are encouraged to apply.

For enquiries or to request a copy of the position description, please email [email protected]

ACN is committed to ensuring the health and safety of those who attend our premises. This includes accepting responsibility to provide, so far as is reasonably practicable, a workplace that is safe and without risk to health for all team members, and members of the broader community. ACN requires all employees to have received both COVID-19 vaccinations (or an approved medical exemption) in line with the state based government vaccination mandates or by April 2022 for all  team members, all new employees joining ACN must also meet this requirement. If you have any questions or concerns about how this may impact you, please reach out to us to discuss this further.