Customer Experience Coordinator - Ballarat

Mirrastone is Victoria's Number One builder in residential homes. Our vision is deliberately simple: ‘To be the home builder most known for changing consumer views on home building in Victoria’.

Our group consists of a range of different brands which cater to different markets; this includes Sherridon Homes, Royston Homes, Soho Living, and Marque, just to name a few.

We are going through huge growth in the Ballarat region.

Sherridon Homes is now seeking a Customer Experience Coordinator to join our supportive and dynamic team. With a new office under construction, this is the perfect time to join a growing team and be part of that journey.

This role will play a crucial role in taking care of our customers throughout the administration process of their build through to site start.

The Role

• You will deliver an exceptional journey to our customers, building a home experience.

• Working within a tight-knit and supportive team

• Ability to establish strong networks with internal and external stakeholders

• Utilizing technology, internal systems, industry knowledge, and software to deliver a seamless customer experience

• Maintaining accurate data entry in line with the Customer Journey and Group policy and procedures

• Supporting the Construction team to achieve a higher standard for our customers.

About You

• You have a high emphasis on Customer Service

• A caring/empathetic nature when dealing with clients and colleagues

• Well-developed communication skills

• High level of personal presentation

• Driven with a “Can Do” attitude

• Strong attention to detail

• Enjoy the excitement of being a part of a rapidly expanding business

Qualifications and Experience

• Qualifications in the building industry are highly regarded

• Highly developed computer literacy skills

• Able to prioritize and handle a large workload

• A strong work ethic and the ability to multitask

• Strong written & verbal communication skills, including a professional phone manner

What's on offer

• A passionate and fun team

• Training, development, and mentoring

• Opportunities to grow within the organisation

• Lollies, coffees, lunches, extravagant company events 

• Diversity, inclusion, and a bunch of fun people doing fun things

If you're looking to join a progressive company with a tight-knit and fun team, we would love to hear from you.

Next Steps…..

If it sounds like you, we would recommend you make an application today to get the ball rolling. We look forward to your application.

You must have unlimited Australian work rights to be considered for this role, as well as being able to interview in person.

To all our agency partners and other prospective recruiters, we are confident of fulfilling this role ourselves.