Customer Experience Officer

Customer Experience role based in Norwest Your new company
Join a well-established and reputable organisation within the industrial sector, located in Norwest. This company prides itself on its collaborative culture, strong internal relationships, and commitment to delivering an exceptional customer experience.

Your new role
As a Customer Experience Officer, you will play a critical role in supporting the sales and warehouse teams while ensuring a seamless end-to-end experience for customers.

• Managing customer enquiries via email and phone
• Processing customer orders accurately and efficiently
• Monitoring and checking stock levels to support order fulfilment
• Liaising closely with the warehouse team to coordinate dispatch and availability
• Supporting the sales team with order updates and customer requests
• Building and maintaining strong relationships with customers through clear and proactive communication

What you'll need to succeed

• Previous experience in customer service, customer experience, or order processing
• Strong attention to detail and organisational skills
• Excellent communication skills, both written and verbal
• A proactive, team-focused approach
• Ability to multitask and work effectively in a fast-paced environment

What you'll get in return

• 9 Month Fixed Term Contract with view to go permanent
• Convenient Norwest location with free on-site parking
• Supportive and collaborative team environment
• Opportunity to work with a respected and growing organisation
• Ongoing opportunity with potential for long-term progression

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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