Customer Experience Specialist Up to $120,000 Super Perth - Competitive Pay

Are you a Rehabilitation Consultant ready to advance your career? Do you thrive on cultivating and strengthening client relationships? This role offers a diverse range of responsibilities, boundless opportunities, and the potential to steer your professional journey.

Our client is a leading force in rehabilitation and work wellness, committed to improving life and work capacity. With over three decades of service, they have enhanced the lives of 100,000+ Australians by mitigating the impacts of injury and illness. Their commitment to the health benefits of productive work drives their success, supported by a team of dedicated allied health professionals.

This is an exciting role for a professional specialising in Injury Management, Occupational Therapy, Physiotherapy, Exercise Physiology, or similar disciplines, looking to make a significant impact in a dynamic environment. As a Customer Experience Specialist, you will be instrumental in fostering and managing key employer and stakeholder relationships, delivering exceptional customer service, and ensuring the seamless execution of customer commitments. This role is crucial in driving growth and maintaining high service quality standards within the organisation.

What you will be doing:

• Achieve referral and revenue targets through superior customer service and high-quality service delivery
• Deliver outstanding welcome and triage experiences for new referrals
• Perform internal and external reviews of claims for designated accounts
• Conduct check-pointing with claims agents and/or employers in accordance with gateway measures
• Proactively manage portfolio performance to align with customer reporting requirements
• Ensure timely and accurate preparation of customer reports for submission
• Represent the organisation in public forums and on various committees as needed

Why this role: 

• Enjoy truly flexible work arrangements — work from home, office, or in the community on your own schedule
• Gain insights and guidance from a multi-award-winning team
• Benefit from relocation support
• $3,900 Car Allowance 
• Supportive, inclusive and collaborative environment 
• Access multiple career advancement and professional development paths — 90% of their leaders were promoted internally
• Receive generous financial rewards for your contributions
• Option to buy extra annual leave 
• Enjoy paid parental leave
• Take advantage of a comprehensive benefits package, including salary sacrificing, fitness passports, novated leasing, among others

What you will need:

• Tertiary qualifications in Occupational Therapists, Physiotherapists, Exercise Physiologists, Nurses, Psychologists, Social Workers or Rehabilitation Counsellor
• Full AHPRA registration, ESSA or ASORC
• Unrestricted Australian Working Rights
• Current driver's license and comprehensively insured vehicle

Interested in this position? 

Apply now or email your resume to Rachel Horgan (Occupational Rehabilitation Division) to [email protected] or call +61 468 458 890  to hear more about the role.

4 Reasons to Use Gorilla Jobs to find your next Occupational Rehabilitation role

1. Experts in Occupational Rehabilitation Jobs: We specialise in your field, understanding the current companies and roles to match your preferences
2. Access to Unlisted Roles: we work on opportunities that aren't advertised anywhere else!
3. Respect for Privacy: Your career moves are a private affair. We guarantee discretion, only sharing your resume after gaining your consent
4. Complimentary Service and Advice: we offer premium tips on resume writing, interview preparation and negotiation of terms

LinkedIn- https://www.linkedin.com/in/rachel-horgan-aaaa24163/

For more Occupational Rehabilitation positions and to understand how we can assist you in your career journey, visit Gorilla Jobs: www.gorillajobs.com.au