Job Expectations

Customer Field Technician I Sydney Metro

Be a part of transforming Australia’s digital landscape as a Customer Field Technician. You’ll make a real impact to ‘every-day’ Australians in this customer facing role where you’ll get to see the happy faces you help! 

Are you an electrician or electrical trade professional ready to take the next step in your career? If you're looking for a new challenge or want to broaden your technical skill set, this could be the perfect opportunity. 

A bit about your role 

As a Customer Field Technician based in the Sydney Metro Area, you’ll play a vital role delivering customer service field tasks across a range of nbn™ technologies. This autonomous role involves installation, repair and maintenance of nbn™ products and services, working across internal and external environments, with a strong focus on customer premises.

A typical day may include:

• Installation of copper, fibre and HFC cabling, including jointing, jumpering and splicing
• Customer premises installation of nbn™ Customer Premises Equipment (CPE)
• Fault diagnosis and repair of nbn™ cabling networks and nbn™ CPE
• Providing high‑quality customer interactions and on‑site support

These roles operate between 7am and 7pm depending on business needs, with flexibility encouraged.

A bit about you 

We highly encourage applications from licensed electricians, electrical trade assistants, data cablers, and technicians looking to expand their skills into telecommunications.

As an electrical professional, you will bring:

• Practical hands‑on experience working with tools, wiring, cabling, or electrical systems
• Strong understanding of safe work practices, risk awareness and working in accordance with industry standards
• The ability to read/interpret wiring layouts, follow technical procedures, and complete high‑quality installations
• A natural aptitude for diagnosing faults, troubleshooting equipment and solving problems on the spot
• Experience working in customers’ homes or workplaces, with a focus on delivering professional, respectful and clear communication

You’ll also be:

• Self‑managed, reliable, and motivated to deliver great outcomes for customers
• Comfortable working independently in the field
• In possession of a current Driver’s Licence
• Someone with strong interpersonal and written communication skills

If you have an electrical trade background—whether fully qualified or progressing through the trade—and are keen to transition your skills into a rapidly growing tech sector, we’d love to hear from you.

Life at nbn  

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?  

If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only.  We do not require a cover letter or any selection criteria to be addressed. 

Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.

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