Customer Operations Administrator

• Play a key role within Centralised Energy Services (CES) 


• Support the end-to-end customer journey across Hot Water and Embedded Networks 


• Melbourne based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the Role

The Customer Operations Administrator plays a key role within Centralised Energy Services (CES), supporting the end-to-end customer journey across Hot Water and Embedded Networks. Working closely with internal teams and external stakeholders, this role is responsible for managing customer communications, maintaining accurate standing data, supporting planned outages, and managing inbound and outbound operational enquiries. You’ll be part of a supportive operations team, focused on data integrity, compliance, continuous improvement, and delivering a strong customer experience.

Key Responsibilities

• Manage CES shared inboxes and support the resolution of complex customer enquiries and escalations


• Coordinate outbound Life Support customer notifications in line with regulatory requirements


• Maintain accurate Hot Water and Embedded Network standing data within Kraken


• Liaise with internal stakeholders including Retail Operations, Risk, Compliance and Legal to resolve issues


• Engage with external stakeholders such as Owners Corporations, Building Managers and management companies


• Support reporting, data analysis, quality checks and continuous improvement initiatives

About You

You’re organised, customer-focused and comfortable working in a fast-paced operational environment. You enjoy working with data, collaborating across teams, and taking ownership of issues through to resolution.

You’ll bring:

• Strong data management and analytical skills


• Experience working across multiple stakeholders and managing competing priorities


• Clear written and verbal communication skills


• A proactive mindset with a focus on continuous improvementAbility to work effectively both independently and as part of a team


• A strong commitment to customer outcomes and compliance

For more information, please contact Katrina Spence - ., quote Requisition ID 89305 or apply now.

Origin - Where good change happens

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. 

 

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. 

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.