Customer Operations, Services & Solutions Leader

At LION, great customer experiences are powered by great people.

We're looking for a Customer Operations, Services & Solutions Leader to lead our Sales Service team and play a key role in supporting customers, sales teams and logistics partners across Australia.

This is a people leadership role at the intersection of Sales and Supply Chain. You'll build strong relationships, lead through complexity, and help balance customer expectations, operational realities and commercial outcomes in a fast-moving, high-volume environment.

What you’ll do:

• Lead and develop a frontline team responsible for customer orders, enquiries, issue resolution and field sales support


• Build strong relationships across Sales, Supply Chain, customers and logistics partners


• Coordinate the resolution of customer issues, service challenges and complex operational conversations


• Drive continuous improvement initiatives that enhance service and simplify ways of working


• Support key decisions around stock allocations and customer communications during supply constraints


• Use data and insights to improve service performance and customer outcomes


• Build a culture of accountability, customer focus and continuous improvement across the team

What you’ll bring:

• Proven experience leading and developing frontline teams


• The ability to adapt your leadership style to different people, situations and challenges


• Strong coaching capability and a passion for building high-performing teams


• Outstanding stakeholder management skills and the ability to influence across functions


• Experience managing competing priorities in a fast-paced, high-volume environment


• A practical, solutions-focused approach and strong commercial judgement

Experience in any of the following will be highly regarded:

• FMCG, beverage, logistics, retail distribution or other high-volume operational environments


• Route-to-market, customer operations or complex customer service environments


• Multi-drop delivery networks, supply chain operations or businesses with high transaction volumes and competing priorities

At LION, you'll work with passionate people who genuinely care about customers, each other and doing great work. This is an opportunity to lead a talented team and make a real impact on the experience we deliver every day.