Customer Portal Specialist

• Great benefits and remuneration

• Parking onsite and free gym access

• Career progression opportunities within a global organisation

At KONE, you'll find innovation that goes somewhere.

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

Our work will take you in different directions.

KONE is seeking a Customer Portal Specialist to join our Finance team based in Mascot, NSW. In this role, you will be the key link between our customers and our digital service portals, ensuring a smooth, accurate, and positive experience at every step.

What will you be doing?

• Act as the primary link between customers, internal teams, Accounts Receivable (AR), and the KONE Business Services (KBS) Portal Team for all portal‑related matters.

• Communicate proactively and clearly with customers regarding portal requirements, updates and issue resolution.

• Facilitate the onboarding of new customer portals by ensuring all setup requirements are completed properly and documented.

• Provide regular progress updates on portal onboarding and escalate delays or technical issues when required.

• Support the KBS Portal Team with the configuration and ongoing maintenance of local customer portals.

• Monitor and report portal performance issues, recurring failures and customer pain points to ensure timely processing and minimised payment delays.

• Communicate aged invoice issues caused by portal failures and coordinate corrective actions to expedite payment.

• Contribute to process improvements that enhance efficiency, accuracy, and over-all customer satisfaction.

What are we looking for?

• 3+ years’ experience in a similar position.

• Previous experience using procurement platforms.

• Excellent communication skills and the ability to work with multiple stakeholders.

• Strong organisation skills with the ability to thrive in a fast‑paced, high‑volume environment.

• Team leader experience an advantage.

What do we offer?

• Join a global organisation with a strong focus on training, safety and quality.

• Grow with comprehensive learning and development programs covering a wide range of professional skills.

• Excellent culture and supportive team.

• Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work.

Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/