Customer Relations Officer

As part of this role you will work across our contact centre, cashiering, reception, administration and social media. In addition to the core responsibilities you will contribute to our Council’s continuous improvement culture.

This is a Fixed-term Role until 29 October 2027

Key responsibilities are:

• Deliver a high level of customer care by providing professional, helpful, high quality service to customers via all channels of interaction.
• Seek opportunities for improvement in services, procedures or processes to add value to the customer’s experience.
• Input, track and monitor customer requests, ensuring timely follow up and feedback where required.
• Ensure all customer complaints are identified and captured via CRM system.
• Monitor, engage and respond to customers via Council’s social media platforms.
• Utilise Council IT applications to assist in customer service delivery.
• Manage the work-flow of activities and tasks in line with customer service priorities and team objectives.
• Positively support for team members in order to maintain a cohesive, dynamic work environment
• Participate in adhoc project work as delegated by the Lead – Customer Relations.

Position Description - Customer Relations Officer 

About you

• Experience working in customer contact centre environment, including providing frontline service and cash handling
• An ability to deliver high level of customer service via multiple channels including email and social media
• Proven experience ability to managing difficult conversations and resolving conflict.
• Capability and confidence to work with current office technologies e.g. PC’s, telephone platforms, general office equipment.
• Flexible and adaptable to change and multi-task.
• Must have a current DHS General Employment Probity or the willingness to obtain one.
• Be willing to undergo a pre-employment medical. 

Apply today!

We encourage people of Aboriginal and Torres Strait Islander identity, as well as people of culturally diverse backgrounds and diverse abilities, to apply.

Salary range is between $87,101 and $93,466 per annum plus superannuation guarantee and will be negotiated commensurate with skills, experience and qualifications.

Applications close 5pm, 16 September 2026. For more information or a confidential discussion, please contact Jayden Agars on 8397 7444

Discover your potential at the City of Tea Tree Gully.