Customer Relations Officer

Customer Relations Officer

Into Blinds is a family run business located in Thomastown who specialise in Blinds, Plantation Shutters, curtains and motorisation.

We are looking for an experienced Customer Relations Officer with a minimum of 3 years experience to assist with solving customer product concerns, supplier purchasing, customer service and administrative support.

The suitable candidate will:-

- Preferably live within the Northern Suburbs

- Have customer relations experience

- Communicate with existing and past customers to solve product concerns

- Be extremely organised

- Have experience with Microsoft Office 365 including Outlook, Excel and Word and Customer Relationship Management software (CRM)

- Be responsible and can work well under pressure and with deadlines

- Have exceptional communication skills both verbally and written 

- Be able to multi-task

- Be available to work on Saturday if required

- Need to flourish within a team working environment.

- Be available to start ASAP but we are happy to negotiate start date for the appropriate candidate

The successful candidate will be required to:-

• Process and keep track of rework jobs and book rework jobs
• Assist customers who have issues with their products
• Order stock for reworks
• Book in service calls
• Track deliveries
• Deliver a high level of customer service
• Answer inbound calls, assisting existing and past customers with their enquiries
• Have a high level of attention to detail and analytical skills
• Strive to achieve both individual and team KPI targets
• Perform general administrative duties.
•  

What you will need to succeed:-

• Great attitude and behaviour
• Quick learner
• Bubbly and enthusiastic
• Can work under pressure
• Flexible
• Computer savvy
• Team player 
• Customer Service experience

The suitable person would be passionate about customer relations and would be friendly and excited to join our team.

To register your interest for this role, please apply in Seek with a cover letter and resume (must have both).

Please do not apply for this position without the suitable candidate requirements. Police check with be required for successful applicant.

The application form will include these questions:

• Which of the following statements best describes your right to work in Australia?
• Do you have experience in an administration role?
• Which of the following Microsoft Office products are you experienced with?
• Do you have experience in a role which requires relationship management experience?       
• Do you have a current Police Check (Criminal Record Check) for employment?