Customer Relationship Lead - Practitioners

Hi, we’re PEXA

Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes. And this is just the beginning. Our data and insights are helping organisations unlock the intel they need to drive change and possibilities.

Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team.

A day in the life

The role of Customer Relationship Lead (NSW, ACT), is to work closely with PEXA Practitioner customers in these jurisdictions to provide ongoing purposeful relationship management that is aligned to PEXA’s strategic goals, brand proposition and values.

This role will need to have an extensive understanding of PEXA’s Practitioner customers and support and grow the customers business and client base, by understanding their needs and introducing needs-based solutions.

The remit of the role expects coordination and participation at industry events, and demonstrating leadership in pilots and workshops on enhancements, and product releases when they arise.

Reporting to Senior Manager Customer Relationships, this role will holistically support the NSW and ACT jurisdictions to ensure optimal impact with our Practitioner Customers and Industry Stakeholders (eg. Law Societies and AICs). #LI-DB1

• Maintain trusted, effective and productive relationships with practitioner customers to ensure loyalty, retention, and satisfaction with PEXA’s service levels.
• Develop relationships with new and existing customers, understanding the customers business needs to drive increased utilisation of PEXA’s products.
• Provide operational reports and tailored insights to customer base on enhancements, functionality, and new products.
• Planning and conducting appointments & communications with customers aligned to retention strategy.
• Canvass potential customers, converting leads as measured by set targets.
• Proactively convert leads in an efficient manner, as measured by set targets.
• Drive increased utilization of PEXA Products and Services measured by set targets.
• Represent a knowledgeable, efficient, and professional image of PEXA to target markets by handling business in a respectful and professional manner.
• Advocate and deliver data insights, to drive behaviour and innovation in our customers’ businesses.
• Act as a feedback conduit between our customers and internal PEXA teams.
• Address practitioner concerns and ensure resolution of issues in a timely manner and follow up where required.
• Owning and resolving outcomes for customer issues, queries and blockers for transactions – ie. First point of escalation.
• Support and close out customer feedback – Core platform & product feedback loops.

• Strong background in relationship management.
• Legal/Conveyancing background desirable.
• Must have current driver’s license and be willing and able to travel.
• High aptitude and ability to identify business problems & promote solutions.
• Strong ability to understand and work through customer issues to resolution.
• Strong ability to influence and negotiate with a growth mindset.
• Demonstrated ability in articulating product offering, value propositions and tracking against progress.

A career at PEXA starts with you!

If you think you have the required skills, an appetite to learn and would be a great fit, we’d love to hear from you – even if you don’t tick all the boxes. At PEXA we support your growth and help you discover your full potential.

Why join us

• Flexibility is in our DNA

• Your holistic wellbeing is important to us. Enjoy meditation, yoga, boxing classesand a wellness day each month to recharge!

• We know that work is just one aspect of your life. That’s why we offer up to 6 weeks ‘workcation’ for you to extend personal travel time and work remotely

• Take the opportunity to purchase up to four weeks additional annual leave per year

• Learn from the best and upskill with PEXA Academy certifications and grow your career

Our commitment to our people and a better future

At PEXA we want you to embrace your best self each day, creating an environment where everyone can contribute and participate, so that every person can reach their full potential. We want our people to feel equally valued, supported and celebrated. With market-leading benefits that make a difference, we’re committed to supporting individuals, families and carers. Your culture, gender, sexual orientation, language and other attributes make you unique! We couldn't be prouder to have a team that reflects the richness of our wider community.

We’re a proud ‘Circle Back Initiative’ Employer and commit to responding to every applicant.

Stay Connected

A career at PEXA is exciting, challenging and rewarding, and we’re always on the lookout for talented individuals to join the team. You can learn more about life at PEXA on our website and social channels too.