Customer Relationship Management System Officer

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Time Remaining 9 days

Customer Relationship Management System Officer

Division:

Strategy and Communication Directorate

Position No:

P0070250

Work Type:

Permanent - Full Time

Location:

Perth

Closing Date:

2024-07-01 1:00 PM

With a rich history dating back to 1926 and an exciting future ahead, Main Roads Western Australia is the WA State Government agency responsible for managing the State’s road network safely, connecting people and places.

We are one of the largest geographically spread road agencies in the world, responsible for more than 18,500 kilometres of road spread over 2.5 million square kilometres.

Our role is to plan, build and maintain Western Australia’s State Road Network valued at just over $46 billion. We work closely with our portfolio partners, Department of Transport and Public Transport Authority as well as local government to support the needs of all road users.

The Opportunity

We are seeking a highly motivated, customer focused person with excellent communications skills to join our team.

We are committed to understanding and providing what is important to our customers and our Customer Relationship Management System is a key tool in enhancing relationships and improving outcomes for our customers.

In this role you will:

• Provide support to the operation of Main Roads’ Customer Relationship Management (CRM) System ‘CONNECT’ and Electronic Direct Mail (EDM) administration
• Provide support and advice to internal and external CRM users in how to use and benefit from Main Roads CRM system.

We’re looking for someone passionate about business intelligence. In this role, you’ll use your system skills to retrieve CRM data that will help us improve decision making. Furthermore, you’ll help us continually improve our CRM system, testing system upgrades, tracking and reporting on system deficiencies and, ensuring our training material is up to date.

If this sounds like you and a career with Main Roads interests you, we would love to hear from you!

What We Offer

At Main Roads, you can have a challenging, flexible, and rewarding career that takes you exactly where you want to go with an organisation that supports a healthy work-life balance to help with what is important to you.

In addition to our competitive salary and 11% superannuation, some of the benefits of working with Main Roads include:

• Attractive leave provisions
• Flexible working arrangements
• Training and development opportunities
• Health and wellbeing focus

Find Out More

For job specific information or for a confidential discussion of this opportunity, please contact Renae Podolski on (08) 9323 6213 - not to be contacted for assistance with application.

For any general enquiries and/or assistance with your application, contact Claire Simms on (08) 9323 6140 or email [email protected]

If you experience technical issues when submitting your application, please contact RAMS Helpdesk on 1300 733 056 or send an e-mail to [email protected] .

Please submit the following as part of your application:

• A comprehensive CV demonstrating relevant skills and abilities within the context of the Job Role Statement.
• If applicable to you, your Certificate IV in Business (Recordkeeping) or other relevant discipline
• A statement addressing the following selection criteria in no more than three (3) pages:
• Skill, knowledge and experience in:
  • Customer Relationship Management (CRM) systems, procedures and processes
  • Information gathering, analysis and problem solving
• Knowledge and experience with:
  • Electronic Direct Mail (EDM) and email marketing

All selection criteria listed in the  Job Role Statement  will be tested throughout the selection process.

Once you are ready, click the ‘apply’ button. Allow plenty of time to submit your application as late and/or incomplete applications will not be considered.

Our commitment to a diverse and inclusive workplace

As an Equal Opportunity Employer committed to attracting and retaining a culturally diverse workforce and in line with our commitment to improving diversity, we strongly encourage Aboriginal and Torres Strait Islanders, women, people from culturally diverse backgrounds and people with disabilities to apply.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact Claire Simms on (08) 9323 6140 or email [email protected]

Additional Information

Applicants are required to complete a pre-employment medical questionnaire and obtain a satisfactory National Police Clearance prior to appointment as part of this recruitment process.

Applicants deemed suitable for but not appointed to this role may also be considered for appointment to “similar vacancies” within Main Roads subject to business requirements.

To help us find the best candidate, we may undertake an executive search.

With a rich history dating back to 1926 and an exciting future ahead, Main Roads Western Australia is the WA State Government agency responsible for managing the State’s road network safely, connecting people and places.

We are one of the largest geographically spread road agencies in the world, responsible for more than 18,500 kilometres of road spread over 2.5 million square kilometres.

Our role is to plan, build and maintain Western Australia’s State Road Network valued at just over $46 billion. We work closely with our portfolio partners, Department of Transport and Public Transport Authority as well as local government to support the needs of all road users.

The Opportunity

We are seeking a highly motivated, customer focused person with excellent communications skills to join our team.

We are committed to understanding and providing what is important to our customers and our Customer Relationship Management System is a key tool in enhancing relationships and improving outcomes for our customers.

In this role you will:

• Provide support to the operation of Main Roads’ Customer Relationship Management (CRM) System ‘CONNECT’ and Electronic Direct Mail (EDM) administration
• Provide support and advice to internal and external CRM users in how to use and benefit from Main Roads CRM system.

We’re looking for someone passionate about business intelligence. In this role, you’ll use your system skills to retrieve CRM data that will help us improve decision making. Furthermore, you’ll help us continually improve our CRM system, testing system upgrades, tracking and reporting on system deficiencies and, ensuring our training material is up to date.

If this sounds like you and a career with Main Roads interests you, we would love to hear from you!

What We Offer

At Main Roads, you can have a challenging, flexible, and rewarding career that takes you exactly where you want to go with an organisation that supports a healthy work-life balance to help with what is important to you.

In addition to our competitive salary and 11% superannuation, some of the benefits of working with Main Roads include:

• Attractive leave provisions
• Flexible working arrangements
• Training and development opportunities
• Health and wellbeing focus

Find Out More

For job specific information or for a confidential discussion of this opportunity, please contact Renae Podolski on (08) 9323 6213 - not to be contacted for assistance with application.

For any general enquiries and/or assistance with your application, contact Claire Simms on (08) 9323 6140 or email [email protected]

If you experience technical issues when submitting your application, please contact RAMS Helpdesk on 1300 733 056 or send an e-mail to [email protected] .

Submitting Your Application

Please submit the following as part of your application:

• A comprehensive CV demonstrating relevant skills and abilities within the context of the Job Role Statement.
• If applicable to you, your Certificate IV in Business (Recordkeeping) or other relevant discipline
• A statement addressing the following selection criteria in no more than three (3) pages:

• Skill, knowledge and experience in:
  • Customer Relationship Management (CRM) systems, procedures and processes
  • Information gathering, analysis and problem solving
• Knowledge and experience with:
  • Electronic Direct Mail (EDM) and email marketing

All selection criteria listed in the  Job Role Statement  will be tested throughout the selection process.

Once you are ready, click the ‘apply’ button. Allow plenty of time to submit your application as late and/or incomplete applications will not be considered.

Our commitment to a diverse and inclusive workplace

As an Equal Opportunity Employer committed to attracting and retaining a culturally diverse workforce and in line with our commitment to improving diversity, we strongly encourage Aboriginal and Torres Strait Islanders, women, people from culturally diverse backgrounds and people with disabilities to apply.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact Claire Simms on (08) 9323 6140 or email [email protected]

Additional Information

Applicants are required to complete a pre-employment medical questionnaire and obtain a satisfactory National Police Clearance prior to appointment as part of this recruitment process.

Applicants deemed suitable for but not appointed to this role may also be considered for appointment to “similar vacancies” within Main Roads subject to business requirements.

To help us find the best candidate, we may undertake an executive search.

Attachments: - applicant information.pdf
- jrs - crm system officer - level 3 (374.rs7).pdf
- working with us.pdf You can view and print these PDF attachments by downloading Adobe Reader.

Where will a career at Main Roads take you?

mainroads.wa.gov.au

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