Customer Relationship Manager - Automotive Industry

Lexus of Perth is a luxury car dealership that sells and services the Lexus range of motor vehicles. We have a reputation for offering the very highest levels of quality service to our clients and believe in providing our customers with the best possible experience. We require a motivated Customer Relationship Manager to run our customer follow up program within our Service Department.

You will be responsible for developing and implementing effective customer relationship management strategies to optimise service bookings, improve customer satisfaction, retention, and engagement. 

Key Responsibilities:

• To run our service reminder program, which includes contact via  email, SMS and phone to ensure daily appointment targets are met.
• Experience with the TUNE dealer management system will be highly regarded.
• Create quality interactions with our service customers that promote an exceptional level of satisfaction.
• Monitor and report on key performance indicators related to customer service bookings, customer engagement and customer satisfaction.

This role will suit someone who:

• Has experience in a similar role within the car industry
• Understands vehicle servicing requirements
• Is very well organised with excellent time management skills
• Has strong computer skills
• Has a strong work ethic
• Has excellent interpersonal skills
• Energetic and self-motivated 

Benefits

• Osborne Park location
• Free onsite parking
• Career progression
• Work with a great team 

For further information, or to register your expression of interest, please email [email protected].  
All applications will be treated in the strictest confidence. Only successful candidates will be contacted.